Xxxxxx Complaint Sample Clauses

Xxxxxx Complaint a statement made either in-person or telephonically by a participant or legal decision-maker POLICY:
Sample 1
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Xxxxxx Complaint a statement made either in-person or telephonically bya participant or legal decision-maker POLICY: It is the policy of AllCare PACE to track, trend and resolve grievances in a timely and effective fashion. All personnel (employees and contractors) who have contact with participants will be trained to understand the basic procedures for receiving grievances, documenting grievances and initiating the appropriate process for resolving participant concerns. All participants will be informed of the grievance process- in writing and in person- upon enrollment into the PACE program and at least annually thereafter. Written or verbal complaints that express dissatisfaction regarding the quality of care, accessibility or accessibility of care or any other complaints related to administrative matters and/or delivery of health care services are considered grievances. AllCare PACE will strive to resolve all grievances as expeditiously as is feasible but no later than 30 calendar days after the receipt date of the grievance or 72 hours for expedited grievances. Expedited grievances a grievance in which the participant, participant’s representative or AllCare PACE personnel believe the participant’s life, physical or mental health or ability to attain, maintain or regain maximum function are in serious or immediate jeopardy as a result of the dissatisfaction with the delivery, timeliness, appropriateness, access to, and/or setting of a health service, procedure or item or the quality of care furnished. Grievance information will be tracked and trended and utilized to modify or institute new policies that improve participant satisfaction and service. PROCEDURE(S):
Sample 1

Related to Xxxxxx Complaint

  • Complaint To commence a proceeding, the complaining party (or parties) shall provide by certified mail, return receipt requested, a written Complaint to the BCBSA Corporate Secretary (which shall also constitute service on BCBSA if it is a respondent) and to any Plan(s) and/or Controlled Affiliate(s) named therein. The Complaint shall contain:

  • Formal Complaint Step 2, Division Head

  • Filing a Complaint If an employee believes that they have been harassed and/or discriminated against on the basis of any prohibited ground of discrimination, there are specific actions that may be taken to put a stop to it. First, request a stop of the unwanted behaviour. Inform the individual that is doing the harassing or the discriminating against you that the behaviour is unwanted and unwelcome. It is advisable to document the events, complete with times, dates, location, witnesses and details. However, it is also understood that some victims of discrimination or harassment are reluctant to confront their harasser or they may fear reprisals from the harasser, lack of support from their work group, or disbelief by their supervisor or others. The incident should be brought to the attention of your Supervisor and/or Committeeperson.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Complaint Process (a) The Employer and the Union agree that all employees of the University are responsible to adhere to the University’s policies on human rights as well as those on the prevention of workplace/sexual violence and workplace/sexual harassment.

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

  • Complaints Investigation ‌ An employee who complains of harassment under the provisions of the Human Rights Code of British Columbia may refer the complaint to either one or other of the following processes:

  • Client Complaints The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Anonymous Complaints When an anonymous complaint, where the complaint, if true, would not or could not lead to criminal charges, is made against a member and no corroborative evidence is obtained through a prompt investigation by management, the complaint shall be classified as unfounded. No disciplinary action may be brought as the result of unfounded complaints.

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