Table of Severity levels Sample Clauses

Table of Severity levels. Priority level Description Examples P1 The Astute Systems are unable to operate in a substantial manner. Service is inoperable or requires a reboot at least once every 24hrs, or suffers at least 25% data throughput reduction, data corruption or data loss. Revenue is being lost or service levels are severely affected and the restoration is vital for the Service Provider to avoid further revenue losses. P2 The Astute Systems are impaired, not in a manner where it remains largely operational. The Astute Systems are operational, but have problem that causes regular systems failures or repeated failures whenever a specific function or facility is invoked. The Astute Systems are operational, but has a problem that causes regular errors in the Content which have a material impact on the use the Content for the intended purpose by Intermediaries. P3 The Astute Systems are operational but has a minor problem that does not affect the use of data in the short term. Typically, a problem that occurs occasionally without undue difficulty or disruption to operations. The baseline services include problem/defect repair for the product's components only. The Service Provider is responsible for all the back- to-back maintenance and support agreements with the suppliers of the associated third party products that does not form part of the developed product application system. This includes contract negotiations, contract renewals, upliftments to meet the services required, contract payments and contract management. P4 The Astute Systems are fully operational but a minor change is required, typically cosmetic. The Astute Systems exhibit cosmetic problems which do not prevent the Client from operating.
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