System Availability SLA and Credits. 3.1 Claim process, Reports Customer may claim a credit in the amount described in the table of Section 3.2 below in case of SAP’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the SAP Cloud Service that did not meet the System Availability SLA. Claims under this Service Level Agreement for SAP Cloud Services must be made in good faith and by submitting a support case within thirty (30) business days after the end of the relevant Month in which SAP did not meet the System Availability SLA. SAP will provide to customers a monthly report describing the System Availability percentage for the applicable SAP Cloud Service either (i) by email following a customer’s request to its assigned SAP account manager, (ii) through the SAP Cloud Service or (iii) through an online portal made available to customers, if and when such online portal becomes available.
System Availability SLA and Credits. 2.1. Credit If SAP fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply to a future invoice relating to the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and
System Availability SLA and Credits. SLA Ketersediaan Sistem dan Kredit
System Availability SLA and Credits. 3.1 Claim process, Reports Customer may claim a credit in the amount described in the table of Section 3.2 below in case of HRMantra’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the HRMantra Cloud Service that did not meet the System Availability SLA. Claims under this Service Level Agreement for HRMantra Cloud Services must be made by submitting a support case within thirty (30) business days after the end of the relevant Month in which HRMantra did not meet the System Availability SLA. Customers can access a report describing the System Availability percentage for the HRMANTRA Cloud Service through an online access into the HRMantra software.
System Availability SLA and Credits. 3.1 Claim process, Reports Customer may claim a credit in the amount described in the table of Section 3.2 below in case of SMARTX’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the SMARTX Cloud Service that did not meet the System Availability SLA. Claims under this Service Level Agreement for Smartx HUB Cloud Services must be made in good faith and by submitting a support case within thirty (30) business days after the end of the relevant Month in which SMARTX did not meet the System Availability SLA. SMARTX can provide to customers a monthly report describing the System Availability percentage for the applicable SMARTX Cloud Service either (i) by email following a customer’s request to its assigned SMARTX account manager, (ii) through the SMARTX Cloud Service or (iii) through an online portal made available to customers, if and when such online portal becomes available.
System Availability SLA and Credits. 4.1 Claim process, Reports Customer may claim a credit in the amount described in the table of Section 3.2 below in case of Encode’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the Encode Service that did not meet the System Availability SLA. Claims under this Service Level Agreement must be made in good faith and by submitting a support case within thirty (30) business days after the end of the relevant Month in which Encode did not meet the System Availability SLA. Encode will provide to customers a monthly report describing the System Availability percentage for the applicable Encode Service either (i) by email in the form of a management information report from Encode Customer Success team, (ii) by email following a customer’s request to its assigned Encode account manager, (iii) through the Encode Service or (iv) through an online portal made available to customers, if and when such online portal becomes available.
System Availability SLA and Credits. 3.1. Claim process and reporting Customer may claim a credit in the amount described in the table of clause 3.2 below in case of Lobster’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the Service that did not meet the System Availability SLA. Claims under this SLA must be made in good faith and by submitting a written request within thirty (30) business days after the end of the relevant Month in which Lobster did not meet the System Availability SLA. Lobster will provide to Customer a report describing the System Availability percentage for the applicable Service for a specific month upon request.
System Availability SLA and Credits. 3.1. Claim process and reporting Customer may claim a credit in the amount described in the table below in case of Lobster’s failure to meet the System Availability SLA, which credit Customer may apply to a future invoice relating to the Service that did not meet the System Availability SLA. Claims under this SLA must be made in good faith and by submitting a written request within thirty (30) days after the end of the relevant Month in which Lobster did not meet the System Availability SLA. Lobster will provide to Customer a report describing the System Availability percentage for the applicable Service for a specific month upon request. System Availability percentage is calculated as follows: System Availability percentage = * 100 System Availability SLA 99.5% System Availability percentage during each Month. Credit 2% of Monthly Subscription Fee for each 1% below System Availability SLA, not to exceed 100% of Monthly Subscription Fee.
System Availability SLA and Credits. 2.1. Credit If AN ISLAND fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may applyto a future invoice relating to the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and
System Availability SLA and Credits. 3.1 Claim process, Reports. Customer may claim a credit in the amount described in the table of Section 3.2 below in case of SAP’s failure to meet the System Availability SLA, which credit Customer may apply to a future 1. PERJANJIAN TINGKAT LAYANAN Perjanjian Tingkat Layanan untuk Layanan Cloud SAP ini menyatakan SLA Ketersediaan Sistem untuk versi produktif dari Layanan Cloud SAP yang berlaku, yang untuknya pelanggan telah berlangganan (“Layanan Cloud”) dalam Formulir Pemesanan dengan SAP. Perjanjian Tingkat Layanan untuk Layanan Cloud SAP ini tidak akan berlaku untuk setiap Layanan Cloud SAP yang tingkat layanan Ketersediaan Sistemnya dinyatakan secara tegas dalam Syarat xxx Ketentuan Tambahan yang berlaku untuk Layanan Cloud SAP tersebut atau yang penerapan tingkat layanannya secara tegas tidak termasuk dalam Perjanjian.
