System Availability SLA and Credits. 2.1. Credit If SAP fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply to a future invoice relating to the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, assets.applytosupply.digitalmarketplace.service.gov.uk
System Availability SLA and Credits. 2.1. Credit If SAP fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply to a future invoice relating to the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 andand 2.1.2 below).
Appears in 2 contracts
System Availability SLA and Credits. 2.1. Credit If SAP fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply to a future invoice relating to for the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 andand 2.1.2 below).
Appears in 1 contract
Samples: Service Level Agreement
