Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.
Response Times (a) LogRhythm will respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day or (ii) by 12:00 p.m. Mountain Time the following Business Day if received after the end of a Business Day. LogRhythm will respond to new support cases via email or by directly contacting the applicable designated users. Response times for open support cases will vary depending on the specifics of the case and any Escalation required. If a response will require more than one business day to prepare, Customer will be notified and informed when a response can be expected.
Shift Hours All shifts assigned by the Employer must conform with the following guidelines:
Summer Hours a) Every year, for a period of ten (10) weeks, from mid-June to mid-August (exact dates to be posted by the Human Resources Department) the length of the regular work week is reduced by three (3) hours without reduction in remuneration.
Standard Work Week The standard work week shall be thirty-five (35) hours and is composed of five (5) consecutive standard work days.
Extra Shifts Where an employee agrees to work or is required by the Employer to work a shift(s) or portion thereof, in excess of the employee’s scheduled work week, the employee will receive pay at the rate of one and one‐half (1½) times the employee’s regular hourly rate for such excess hours worked, with a minimum of three (3) hours at the rate of one and one‐half (1½) times the employee’s regular rate of pay.
Work Week The work week will begin at 12:00 a.m. on Sunday and end at 11:59 p.m. the following Saturday.
Extra Hours (a) Any additional hours beyond base hours shall be offered in a fair and impartial manner among "A" list part-time employees in the classification and in the geographical location in which the additional hours are required. Each zone, each bureau and One Yonge Street shall be considered separate geographical locations. A part-time employee who is scheduled to work, (under the terms of Article 7) additional hours beyond the base hours and who does not work those hours due to sickness, shall be paid for such hours under the application of the Sick Leave provisions under Article 13 and Clause (2405).
Sick Leave Verification The Employer will not require verification for absences of less than 3 consecutive work days. Such verification or proof may be given to the supervisor/manager or Human Resources according to departmental policy. The Employer will not make unreasonable requests for sick leave verification.
