Station Standards & Facilities Sample Clauses

Station Standards & Facilities. We will maintain our stations in a good condition and to a high standard of cleanliness. We promise that regular inspections will be carried out to ensure these standards are maintained. We report the results of our audits to the Strategic Rail Authority (SRA), PTEs and Rail Passengers Committees and will also make these results available at staffed stations, on our website and through customer newsletters All Customer Service staff at our stations will be easily identifiable and will present a good image, wearing uniform including name badges. Security guards will patrol selected Northern Rail stations and car parks and, to provide further security, surveillance cameras will be installed at certain stations. We will use our reasonable endeavours to ensure that a public telephone is provided on, or in the immediate vicinity of all Northern Rail stations. We will provide real time information about our train services at Northern Rail stations by means of public address and/or information screens and/or by means of a freephone hotline where public telephones are provided. Toilets will be kept clean and in good order where provided at Northern Rail stations. We will display notices at stations giving details of our address and telephone number; facilities available at the station; details of other nearby public transport and taxis; the location of the nearest public telephone and details of how to complain, firstly to the Company and, if not satisfied, to the local Rail Passengers Committee.