Standard Support Coverage. This is support provided by the appropriate IRONSCALES’ help desk when it receives the Support Request from the customer. Customer shall open a support ticket for IRONSCALES’, which is then passed to the IRONSCALES’ support specialists.
Standard Support Coverage. This is support provided by the appropriate Ironscales' help desk when it receives the Support Request from the Customer. Customer shall open a support ticket for Ironscales', which is then passed to Ironscales' support specialists.
Standard Support Coverage. The Designated Contact shall have access to the General Support Coverage described in Section 3 above. Support requests may be submitted via a dedicated email address or via Comaea Support Website. A Support Team member will communicate to the Designated Contact by e-mail or telephone in accordance with the procedure set forth herein.
Standard Support Coverage. Profit Isle provides a “Profit Isle Support Center” to answer and respond to Customer Incidents. Should a Customer experience an issue where there is a reasonable presumption that the problem is with a Covered Software Service, the Customer has outlets for reporting the issue to the Profit Isle Support Center: directly by telephone or email. Profit Isle will record all Incidents, its Response, and subsequent Resolutions into its support system in order to facilitate tracking and to maintain a comprehensive repository of support information for future access. ALL SERVICE REQUESTS SHOULD REFERENCE THE CUSTOMER’S NAME AND THE INDIVIDUAL USER.
Standard Support Coverage. JCI shall provide a support telephone line to Authorized Partner during Normal Business Hours.
