Service level indicators. The following Key Performance Indicators (KPIs) will be used to assess the performance of the agreed services:
Service level indicators i) For FOC connecting a POP to a CPE, the Service Level Indicator will be optical performance of less than or equal to 30db of absolute optical attenuation measured at 1310 nm at the Z-Location (the CPE) to the A-Location (the POP).
Service level indicators. In order to assess service performance, the following measurements will be used: Measurement Description Objective Quality of the data Dta are delivered by the originator with the required quality levels 100 % Terms Data will be delivered by the originator to the AIS within the stipulated terms 100%: 56 days before the date of publication for data affecting safety, in accordance with Annex 15, Appendix 4. (See current AIC “Use of the AIRAC system”). 95%: during the seven days prior to the effective date, for data not affecting safety. 100%: during the three days prior the effective date for data not affecting safety. After the three days prior to the effective date, the AIS shall be consulted. The publication of this last information will be subject to negotiation. Format Data will be delivered by the originator to the AIS without errors in accordance with the format established in this SLA 95 % Draft for publication The AIS will deliver to the originator the draft publication for validation within the established timetable 100%: 20 days after the date of publication for data affecting safety 95%: on the two days prior to the effective date, for data not affecting safety. 100%: one day before the effective date, for data not affecting safety. Publication The AIS will publish the information on the stipulated deadlines, preferably using the AIRAC cycle 95 % Quality of the publication The Integrated Aeronautical Information Package will be provided in accordance with the applicable standards 95 %
Service level indicators. In order to assess service performance, the following measurements will be used: Measurement Description Objective Quality of the data Data are delivered by the originator with the required quality levels 100 % Terms Data will be delivered by the originator to the AIS within the stipulated terms 100%: before the date of publication for data affecting safety, in accordance with Annex 15, Appendix 4. (See current AIC “Use of the AIRAC system”). 100%: during the seven days prior to the effective date, for data not affecting safety (i.e. minor corrections on already submitted data; agreed on with AIS for pending receipt data; or SUPs and AICs). Format Data will be delivered by the originator to the AIS without errors in accordance with the format established in this SLA Chapter 3.5 95 % Draft for publication The AIS will deliver to the originator the draft publication for validation within the established timetable 95%: on the four days prior to the effective date, for data not affecting safety. 100%: one day before the effective date, for data not affecting safety. Publication The AIS will publish the information on the stipulated deadlines, preferably using the AIRAC cycle 95 % Quality of the publication The Integrated Aeronautical Information Package will be provided in accordance with the applicable standards 95 % SERVICE LEVEL AGREEMENT Code No.: SLA – 01Version: #.##Date: DD MMM YYYY Aeronautical Information Service (AIS) NAME Page 25 of 26
