Service Definitions - Technology Specialist and Access Specialist Sample Clauses

Service Definitions - Technology Specialist and Access Specialist. The contractor will be compensated based on the following service definitions and in accordance with ODHHS Contract Standards 1.13.3: • client - an individual who is deaf or hard of hearing. A person who is hearing and receiving services on behalf of a person who is deaf or hard of hearing is not considered a client. • new client - a client with no unresolved issues when a new issue arises. A new client may be counted more than one time for the reporting month. • issue - a service need. • resolved issue - when: o all requested in-scope information and services have been provided; or o the event has passed and the issue is now no longer an issue. • service - an activity in-scope to the contract in accordance with 1.11 and 1.12. Services may be provided in-person or via phone, e-mail, etc. Brief referrals to other community resources alone are not considered a service. • training - a presentation or multiple presentations provided on the same date and at the same location, with the intent to educate a specific group audience such as clients, businesses, service providers, etc. on topics that are in accordance with 1.11 and 1.12, with a planned agenda. Trainings shall: o be substantive, more than a brief introduction of contractor services to market the program, for example; and o be advertised at least 14 calendar days in advance; or o have an invitation on file from an entity such as employers, schools, service providers, government agencies, business and organizations, when the contractor is invited to another entity's training or event intended for their staff/clients only.
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Related to Service Definitions - Technology Specialist and Access Specialist

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