Retirement of Releases. Plumtree provides Maintenance Services for a ---------------------- Software product version from the date the version becomes generally available until such version is retired. Plumtree retires prior commercial releases of the Software (i.e. discontinue problem determination and Bug fixes) as follows: (i) one month after the commercial release of the subsequent maintenance release; (ii) no sooner than two (2) months after the commercial release of a new minor functional release; (iii) no sooner than six (6) months after the commercial release of a new major functional release. In all events, however, Plumtree will provide telephone support services with respect to questions regarding the "how- to" use of a retired release of the Software for six (6) months following its retirement.
Retirement of Releases. GMC shall provide Maintenance Services for Product versions from the date the version becomes generally available until such version is retired. Product versions that are currently maintained and supported are listed at xxxx://xxx.xxx.xxx under “GMC Products”. This list is regularly updated. Unless otherwise set forth in an executed written agreement between the parties to this Maintenance Agreement, GMC shall retire prior commercial releases of the Products (i.e. discontinue Maintenance Services) as follows: (i) six (6) months after the commercial release of the subsequent maintenance release; (ii) no sooner than six (6) months after the commercial (generally available) release; (iii) no sooner than twelve (12) months after the commercial release of a new major upgrade. Notwithstanding the foregoing, GMC shall provide telephone support, during normal business hours, with respect to questions regarding the “how-to” use of a retired release of the Products for six (6) months following its retirement.
Retirement of Releases. Support Services are provided for a Software product version from the date the version becomes generally available until such version is retired. Prior commercial releases of the Software are retired as follows: (a) one month after the commercial release of a subsequent maintenance release; (b) two (2) months after the commercial release of a new minor functional release; (c) six (6) months after the commercial release of a new major functional release. In all events, however, telephone support services are provided with respect to “how-to” use questions for a retired version of the Software for six (6) months following its retirement.
Retirement of Releases. The Support Services shall be provided in respect of the Licensed Software version from the date the version becomes generally available until such version is retired.
Retirement of Releases. QUADIENT shall provide Support & Maintenance Services for Software versions from the date the version becomes generally available until such version is retired. Software versions that are currently maintained and supported are listed at xxxx://xxx.xxxxxxxx.xxx under “QUADIENT Products”. This list is regularly updated. Unless otherwise set forth in an executed written agreement between the parties to this Agreement, QUADIENT shall retire prior commercial releases of the Software (i.e. discontinue Support & Maintenance) as follows: (i) six (6) months after the commercial GA Release of the subsequent Updates; (ii) no sooner than six (6) months after the commercial GA Release Update; (iii) no sooner than twelve (12) months after the commercial release of a new Major Upgrade. Notwithstanding the foregoing, QUADIENT shall provide telephone support, during normal business hours, with respect to questions regarding the “how-to” use of a retired release of the Software for six (6) months following its retirement.
Retirement of Releases. Xtremesoft provides Support Services for each Product version from the date the version becomes generally available until such version is retired. Prior commercial releases of the Product are retired twelve (12) months after the general availability of a subsequent release
Retirement of Releases. Vitria provides Standard Technical Support services for a Product version from the date the Product version becomes generally available until such version is retired. Vitria retires commercial releases of the Product as follows:
Retirement of Releases. Arbor provides Maintenance Services for a Software product version from the date the version becomes generally available until such version is retired. Arbor retires prior commercial releases of the Software (i.e. discontinue problem determination and Bug fixes) as follows: (i) one month after the commercial release of the subsequent maintenance release; (ii) no sooner than two (2) months after the commercial release of a new minor functional release; (iii) no sooner than six (6) months after the commercial release of a new major functional release. In all events, however, Arbor will provide telephone support services with respect to questions regarding the "how-to" use of a retired release of the Software for six (6) months following its retirement.
Retirement of Releases. Vitria provides Maintenance Services for a Software product version from the date the version becomes generally available until such version is retired. Vitria retires prior commercial releases of the Software as follows: (i) one month after the commercial release of the subsequent maintenance release; (ii) no sooner than six (6) months after the commercial release of a new minor functional release; (iii) no sooner than twelve (12) months after the commercial release of a new major functional release. In all cases, Vitria will provide support services with respect to questions regarding the "how-to" use of a retired release of the Software for twelve (12) months following its retirement.
Retirement of Releases. Passageways shall retire prior commercial releases of the OnSemble Platform as follows: (i) one month after the commercial release of the subsequent maintenance release; (ii) no sooner than two (2) months after the commercial release of a new minor functional release; (iii) no sooner than six (6) months after the commercial release of a new major functional release. Notwithstanding the foregoing, Passageways shall provide telephone support, during normal business hours, with respect to questions regarding the “how-to” use of a retired release of the OnSemble Platform for six (6) months following its retirement.
