NETWORK LATENCY GUARANTEE. For Dedicated Internet Access Customer only, MHO guarantees the monthly average Network Latency for round-trip packets carried between Customer demarcation point and MHO’s IP Gateway to be an average of < 45ms or less. This average latency is measured as the average of 15 Minute samples as taken throughout a calendar month. After being notified by the Customer of Network Latency in excess of the rates specified above, MHO will use reasonable best efforts to determine the source of such Network Latency and to correct such problems within 2 hours. If MHO fails to remedy such Network Latency within two (2) hours of being notified of any excess Network Latency and average Network Latency for the proceeding 30 days has exceeded the rates specified above, the Customer will receive, at the Customer’s request, a Service Credit as follows: One (1) day Service Credit for each additional hour after first two (2) hours of degraded performance One (1) month Service Credit for each 24 hours of degraded performance Customer may obtain no more than one (1) month Service Credit for any given month.
NETWORK LATENCY GUARANTEE. For Dedicated Internet Access customers only, the monthly average Network Latency for packets carried over the COGENT Network between Backbone Hubs for the following regions is as specified below: Intra-North America: 45 milliseconds or less Intra-Europe: 35 milliseconds or less New York to London (Transatlantic): 85 milliseconds or less Los Angeles to Tokyo (Transpacific): 140 milliseconds or less Network Latency (or Round trip time) is defined as the average time taken for an IP packet to make a round trip between Backbone Hubs within the regions specified above on the COGENT Network. COGENT monitors aggregate latency within the COGENT Network by monitoring round-trip times between a sample of Backbone Hubs on an ongoing basis. After being notified by Customer of Network Latency in excess of the rates specified above, COGENT will use commercially reasonable efforts to determine the source of such excess Network Latency and to correct such problem to the extent that the source of the problem is on the COGENT Network. If COGENT fails to remedy such Network Latency within two (2) hours of being notified of any excess Network Latency and average Network Latency for the preceding 30 days has exceeded the rates specified above, Customer will receive, at Customer’s request, a Service Credit for the period from the time of notification by the Customer until the average Network Latency for the preceding 30 days is less than the rates specified above. Customer may obtain no more than one (1) month Service Credit for any given month.
NETWORK LATENCY GUARANTEE. For Metro Ethernet Customers only, MHO guarantees the monthly average Network Latency for round-trip packets carried between Customer demarcation points to be an average of < 45ms or less. This average latency is measured as the average of 15 Minute samples as taken throughout a calendar month. After being notified by the Customer of Network Latency in excess of the rates specified above, MHO will use reasonable best efforts to determine the source of such Network Latency and to correct such problems within 2 hours. If MHO fails to remedy such Network Latency within two (2) hours of being notified of any excess Network Latency and average Network Latency for the proceeding 30 days has exceeded the rates specified above, the Customer will receive, at the Customer’s request, a Service Credit as follows: One (1) day Service Credit for each additional hour after first two (2) hours of degraded performance One (1) month Service Credit for each 24 hours of degraded performance Customer may obtain no more than one (1) month Service Credit for any given month.
NETWORK LATENCY GUARANTEE. Network Latency refers to the amount of time (Round Trip Time) that it takes for an IP packet to traverse Northland’s network backbone. Northland monitors latency at regular intervals and compiles the data into a monthly average. Northland target objective is to maintain the following standard: Type of Connection Metric T1, Ethernet, Optical and licensed point to point wireless 45ms NorthAir Wireless 80ms Network Latency Credit: In the event that guaranteed network latency measurements are not met during any one calendar-month period, Northland will provide a credit equivalent to one (1) day of service charges (based on 1/30th of the monthly service charge).
NETWORK LATENCY GUARANTEE. Network Latency refers to the amount of time (Round Trip Time) that it takes for an IP packet to traverse Northland’s network backbone. Northland monitors latency at regular intervals and compiles the data into a monthly average. Northland target objective is to maintain the following standard: Type of Connection Metric T1, Ethernet, Optical and licensed point to point wireless 45ms NorthAir Wireless 80ms Network Latency Credit: In the event that guaranteed network latency measurements are not met during any one calendar-month period, Northland will provide a credit equivalent to one
NETWORK LATENCY GUARANTEE. For Dedicated Access Clients only, the monthly average Network Latency for packets carried over the EPIK Network between Backbone Hubs and to/from the PSTN for the following regions is as specified below: North America: 70 milliseconds or less Network Latency (or Round trip time) is defined as the average time taken for an IP packet to make a round trip between Backbone Hubs and between a Client phone to the PSTN within the regions specified above on the EPIK Network. After being notified by Client of Network Latency in excess of the rates specified above, EPIK will use commercially reasonable efforts to determine the source of such excess Network Latency and to correct such problem to the extent that the source of the problem is on the EPIK Network. If EPIK fails to remedy such Network Latency within two (2) hours of being notified of any excess Network Latency, and average Network Latency for the preceding 30 days has exceeded the rate specified above, Client will receive, at Client’s request, a Service Credit for the period from the time of notification by the Client until the average Network Latency for the preceding 30 days is less than the rates specified above. Client may obtain no more than one (1) month Service Credit for any given month.
NETWORK LATENCY GUARANTEE. The Switch Network carries packets with an average Network Latency over a one-month period of less than 75 milliseconds. Switch monitors aggregate latency within the Switch Network by monitoring round trip times between a sample of backbone hubs on an ongoing basis. “
NETWORK LATENCY GUARANTEE. The XO MPLS Network (as defined in the previous section) is guaranteed to have an average round-trip packet transit time within the XO MPLS Network over a calendar month within the time frames stated in Table 1 below. The average latency is measured as the average of five-minute samples across the XO MPLS Network taken throughout the month. The XO MPLS Latency guarantee does not include the local access circuit (local loop), CPE or Customer's LAN, scheduled maintenance events, Customer caused outages or disruptions, and force majeure events (defined in the relevant service contract). If the Latency guarantee is not met in a calendar month, Customer will receive a credit of 1/30th of the MRC for that month for each full 1ms above the average maximum guaranteed under this SLA. Limits on the credit and the reporting procedures are detailed below. Packet Delivery Objective The XO MPLS Network (as defined in the first section) is targeted to deliver either Frame Relay or Ethernet frames within the XO MPLS Network at the percentages set forth in Table 1 below, averaged over a calendar month. TABLE 1 *Classes Latency Packet Delivery Jitter Availability Realtime 48ms 100% 500us 100% Critical 48ms 99.99% 800us 100% Priority 48ms 99.9% 900us 100% Standard 55ms 99% 1ms 100% *Class of Service does not guarantee delivery of traffic in the event of over utilization of the port. Mean Time to Repair (MTTR) Objective The XO MPLS Network (as defined above) is targeted to meet a MTTR of four (4) hours.
NETWORK LATENCY GUARANTEE. (i) The Natural Wireless Network Average Round-Trip Latency shall be fifteen (15) milliseconds or less. “
NETWORK LATENCY GUARANTEE. The NetFortris Network carries packets with an average Network Latency over a one month period of less than 75 milliseconds. NetFortris monitors aggregate latency within the NetFortris Network by monitoring round-trip times between a sample of backbone Hubs on an ongoing basis. “
