Common use of NETWORK LATENCY GUARANTEE Clause in Contracts

NETWORK LATENCY GUARANTEE. For Dedicated Internet Access Customer only, MHO guarantees the monthly average Network Latency for round-trip packets carried between Customer demarcation point and MHO’s IP Gateway to be an average of < 45ms or less. This average latency is measured as the average of 15 Minute samples as taken throughout a calendar month. After being notified by the Customer of Network Latency in excess of the rates specified above, MHO will use reasonable best efforts to determine the source of such Network Latency and to correct such problems within 2 hours. If MHO fails to remedy such Network Latency within two (2) hours of being notified of any excess Network Latency and average Network Latency for the proceeding 30 days has exceeded the rates specified above, the Customer will receive, at the Customer’s request, a Service Credit as follows:  One (1) day Service Credit for each additional hour after first two (2) hours of degraded performance  One (1) month Service Credit for each 24 hours of degraded performance Customer may obtain no more than one (1) month Service Credit for any given month.

NETWORK LATENCY GUARANTEE. For Dedicated Internet Access Customer only, MHO guarantees the monthly average Network Latency for round-trip packets carried between Customer demarcation point and MHO’s IP Gateway to be an average of < 45ms 60ms or less. This average latency is measured as the average of 15 Minute samples as taken throughout a calendar month. After being notified by the Customer of Network Latency in excess of the rates specified above, MHO will use reasonable best efforts to determine the source of such Network Latency and to correct such problems within 2 four (4) hours. If MHO fails to remedy such Network Latency within two four (24) hours of being notified of any excess Network Latency and average Network Latency for the proceeding 30 days has exceeded the rates specified above, the Customer will receive, at the Customer’s request, a Service Credit as follows:  • One (1) day Service Credit for each additional hour two hours after the first two four (24) hours of degraded performance  down time • One (1) month Service Credit for each 24 if Internet Service is down 48 hours or more after first four (4) hours of degraded performance down time Customer may obtain no more than one (1) month Service Credit for any given month.

NETWORK LATENCY GUARANTEE. For Dedicated Internet Access Customer only, MHO guarantees the monthly average Network Latency for round-trip packets carried between Customer demarcation point and MHO’s IP Gateway to be an average of < 45ms 60ms or less. This average latency is measured as the average of 15 Minute samples as taken throughout a calendar month. After being notified by the Customer of Network Latency in excess of the rates specified above, MHO will use reasonable best efforts to determine the source of such Network Latency and to correct such problems within 2 four (4) hours. If MHO fails to remedy such Network Latency within two four (24) hours of being notified of any excess Network Latency and average Network Latency for the proceeding 30 days has exceeded the rates specified above, the Customer will receive, at the Customer’s request, a Service Credit as follows:  One (1) day Service Credit for each additional hour two hours after the first two four (24) hours of degraded performance down time  One (1) month Service Credit for each 24 if Internet Service is down 48 hours or more after first four (4) hours of degraded performance down time Customer may obtain no more than one (1) month Service Credit for any given month.

NETWORK LATENCY GUARANTEE. For Dedicated Internet Access Customer only, MHO guarantees the monthly average Network Latency for round-trip packets carried between Customer demarcation point and MHO’s IP Gateway to be an average of < 45ms or less. This average latency is measured as the average of 15 Minute samples as taken throughout a calendar month. After being notified by the Customer of Network Latency in excess of the rates specified above, MHO will use reasonable best efforts to determine the source of such Network Latency and to correct such problems within 2 two (2) hours. If MHO fails to remedy such Network Latency within two (2) hours of being notified of any excess Network Latency and average Network Latency for the proceeding 30 days has exceeded the rates specified above, the Customer will receive, at the Customer’s request, a Service Credit as follows:  • One (1) day Service Credit for each additional hour after the first two (2) hours of degraded performance  performance. • One (1) month Service Credit for each 24 hours of degraded performance performance. Customer may obtain no more than one (1) month Service Credit for any given month.