Issue Severity Definitions & Classification Sample Clauses

Issue Severity Definitions & Classification. Incident Severity Description Severity 1 (Urgent) A critical problem with the Platform in which any of the following occur: the Platform is down, inoperable, inaccessible or unavailable, the Platform otherwise materially ceases operation; the performance or nonperformance of the Platform prevents any useful work from being done with no work around. Customer resources must be made available in Severity Level 1 situations and reasonably cooperate to help resolve the issue. This does not include issues related solely to data integration with external customer systems. Severity 2 (High) An issue that disrupts important business processes where the available workaround causes significant inconvenience to Client. Examples of these could be: ● A user cannot login or access system (not related to customer internal IT administration or Single Sign On) ● Severely degraded performance ● Primary functionality is unavailable but the system is able to operate in a severely restricted fashion. OR An issue with the ERP data integration causing complete disruption in delivery of data to the LeanDNA Platform. Customer technical resources must be made available to solve any issues arising from issues within customer infrastructure. Severity 3 (Medium) An issue that may disrupt important business processes where a workaround is available or functionality is not imperative to The Company primary business operations. OR An issue with ERP data mapping causing data misalignment for existing functionality, but data is still being refreshed daily. Severity 4 (Low) An issue that does not have a significant impact on the Client’s business operations but may impair nonessential functions of the Service or adversely affect the use of the Service. This Severity also covers Ideas or suggestions to LeanDNA Platform as well as improvements and enhancements to any system connections not originally implemented. OR An issue with ERP data integration that could improve experience but not a part of the original scope and work.
Sample 1
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Related to Issue Severity Definitions & Classification

  • Seniority Definition Seniority is the Layoff Service Date which is the date the employee began state service (except as a temporary appointee) as adjusted for break(s)-in-service. (See Letter of Agreement 70.00-09-179 in Appendix A).

  • New Classification Should a new position or new classification be created within the Bargaining Unit during the term of this Agreement, the Employer and the Union will decide the rate of pay. Nothing herein prevents the Employer from filling such positions and having Nurses working in such positions during such negotiations. The salary when determined will be retroactive to the date on which the successful candidate commenced work in that classification.

  • New or Revised Classifications The Employer shall provide at least twenty-five (25) days' notice and will meet and confer with the Union over any new or revised classification specification, if requested by the Union. The Union may propose alternatives to the Employer proposed changes during the twenty-five day period. The Employer shall negotiate with the Union on other classification issues as required by State personnel law.

  • Key Definitions As used herein, the following terms shall have the following respective meanings:

  • Grievance Definitions A grievance shall be defined as any difference arising out of an interpretation, application, administration or alleged violation of this Collective Agreement. A grievance shall be categorized as follows:

  • DPA Definitions The definition of terms used in this DPA is found in Exhibit “C”. In the event of a conflict, definitions used in this DPA shall prevail over terms used in any other writing, including, but not limited to the Service Agreement, Terms of Service, Privacy Policies etc.

  • Sector Sub-Sector Industry Classification Level of Government Type of Obligation Description of Measure Source of Measure All sectors : : - : Central : National Treatment Senior Management and Board of Directors : National Treatment and the Senior Management and Board of Directors obligations shall not apply to any measure relating to small and medium sized domestic market enterprise2. Foreign equity is restricted to a maximum of 40% for domestic market enterprises with paid-in equity capital of less than the equivalent of USD 200,000 Note: Members of the Board of Directors or governing body of corporation or associations shall be allowed in proportion to their allowable participation or share in the capital of such enterprises. : -1987 Constitution of the Republic of the Philippines. - Foreign Investments Act of 1991 (R.A. No. 7042, as amended by R.A. No. 8179). -Presidential and Administrative Issuances. ∞ 2 The concept of a small and medium sized domestic market enterprise is an enterprise with paid in equity capital of less than the equivalent of USD 200,000.00.

  • Change in Classification A change in classification shall not alter a nurse’s accrued seniority for purposes of accrual of benefits or placement in the wage schedule.

  • Grievance Definition A grievance is an allegation by an employee or a group of employees that there has been a violation, misapplication, or misinterpretation of this Agreement, which occurred during the term of this Agreement. The term “grievant” as used in this Article includes the term “grievants.”

  • Seniority Defined Seniority is defined as the total length of service in the bargaining unit as an employee, regardless of occupational change. Seniority shall be used as one of the factors in determining preference or priority for promotion, transfers, demotions, terminations and layoff caused by force reductions and recall. Seniority shall operate on a bargaining unit wide basis.

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