EXCLUSIONS FROM SUPPORT SERVICES. Oracle will not be required to correct any Incident caused by a) integration of any feature, program or device to the Cloud Service or any part thereof;
EXCLUSIONS FROM SUPPORT SERVICES. The Support Services provided by SysAid under this Agreement also do not include: o Maintenance or repair of hardware or other equipment belonging to You; o Maintenance or modifications to any software, whether such software is required for the use of the Software or not; o Service required due to your misuse of the Software or alterations or modifications thereof that were not authorized or performed by Us (including any modification to the database definitions, data structure, or data integrity). Upon your request, SysAid shall review any modifications to the Software made by You to determine whether such modifications invalidate SysAid rights or instructions. SysAid shall confirm its determination to You promptly in writing. You will be charged with Special Support Fee for such SysAid review and determination.
EXCLUSIONS FROM SUPPORT SERVICES. Unless otherwise specified in the applicable Order or Exhibit A, Support Services do not include:
EXCLUSIONS FROM SUPPORT SERVICES. Support Services under this Exhibit B do not cover services for any failure or defect in the UPI Client Software caused by any of the following:
EXCLUSIONS FROM SUPPORT SERVICES. Brightpearl will not be required to correct any Incident caused by (i) integration of any feature, program or device not performed by Brightpearl or authorized agents to the Service or any part thereof; (ii) any non-conformance caused by unauthorized misuse, alteration, modification or enhancement of the Service; or (iii) use of the Service that is not in compliance with the Agreement.
EXCLUSIONS FROM SUPPORT SERVICES. The Support Services provided by SysAid under this Agreement also do not include: o Maintenance or repair of hardware or other equipment belongs to You; o Maintenance or modifications to any software, whether such software is required for the use of the Main System and or the Agent or not; o Service required due to your misuse of the Main System and/or the Agent or alterations or modifications thereof that were not authorized or performed by Us (including any modification to the database definitions, data structure or data integrity). Upon your request, SysAid Technologies shall review any modifications to the Main System and/or the Agent made by You to determine whether such modifications invalidate SysAid' rights or instructions. SysAid shall confirm its determination to You promptly in writing. You will be charged with Special Support Fee for such SysAid' review and determination. Addendum to the Service Agreement Data Processing Agreement (“DPA”)
EXCLUSIONS FROM SUPPORT SERVICES. Except as set forth in the OEM Supplement, Bonitasoft shall have no obligation to support versions of Bonitasoft Software other than the current and two previous Minor Releases made available by Bonitasoft; altered or modified Bonitasoft Software; software not installed on supported systems in accordance with Bonitasoft documentation; problems caused by inconsistent with Bonitasoft’s Talend, Inc. Mutua Referral Agreement
EXCLUSIONS FROM SUPPORT SERVICES. Oracle will not be required to correct any Incident caused by (i) integration of any feature, program or device to the Service or any part thereof; (ii) any non-conformance caused by unauthorized misuse, alteration, modification or enhancement of the Service; or
EXCLUSIONS FROM SUPPORT SERVICES. Oracle Offshore will not be required to correct any Incident caused by (i) integration of any feature, program or device to the Remote Software Service or any part thereof; (ii) any non- conformance caused by unauthorized misuse, alteration, modification or enhancement of the Remote Software Service; or
EXCLUSIONS FROM SUPPORT SERVICES. DNNCORP is not obligated to provide Support Services in the following situations: (a) the Software has been changed, modified or damaged (except if under the direct supervision of DNNCORP); (b) the Error is caused by LICENSEE’s negligence, hardware malfunction or other causes beyond the reasonable control of DNNCORP; (c) the Error is caused by third party software not licensed through DNNCORP; (d) LICENSEE has not installed and implemented Maintenance Release(s) so that the Software is not a Supported Version; or (e) LICENSEE has not paid the Fees for the Subscription License(s) when due.
