Enterprise IT Services Environment Sample Clauses

Enterprise IT Services Environment. The EITS Environment is being established by DAD IO/J-6 as a multi-provider, integrated platform for the delivery of IT services to the DHA and MHS. This environment requires coordination, cooperation, communication, and integration among the EITSI, Service Providers, and Mission Partners with a goal of providing uninterrupted, high quality IT services to the DHA. The EITS Environment is the aggregation of IT delivery, management, and governance activities that allow for effective service delivery, timely decisions, and continuous improvement. See Figure 1: Enterprise IT Services (EITS) Environment below. Figure 1: Enterprise IT Services (EITS) Environment Key EITS Environment Features Service Management Manual (SMM): The SMM will be the overarching operating procedures for the EITS Environment. It is the operational document repository that includes process descriptions, roles and responsibilities, policies, processes, and procedures. Governance Model: Governance ensures Customer objectives are continually met through a healthy service provider relationship. It clarifies decision making and provides transparency through forums, clarified roles, and customer and Mission Partner engagement. Service Level Agreements (SLAs): Service Levels communicate performance expectations to Customers, identify opportunities for improvement, and incentivize contractor performance. In a multisourced environment, contracts establish shared incentives for success. Operating Level Agreements (OLAs): Formal agreements between two contractors that document the inter-dependencies for one or both to meet their obligations to the ultimate customer, in this case the DHA. OLAs include interaction rules between the parties, process flows, and handoff metrics. DAD IO/J-6’s role is management and oversight of the contractors performing in the EITS Environment. DAD IO/J-6 will establish and lead a governance framework with assistance from the EITSI that will include the forums, functions, and initiatives needed to facilitate involvement of the DHA, MHS, and Customers in day-to-day operations, service restorations, and issue resolution.
Sample 1
AutoNDA by SimpleDocs

Related to Enterprise IT Services Environment

  • Air Transport Services 1. For the purposes of this Article:

  • TRANSPORT SERVICES Upon the conclusion of such multilateral negotiations, the Parties shall conduct a review for the purpose of discussing appropriate amendments to this Agreement so as to incorporate the results of such multilateral negotiations.

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Information Services Traffic 5.1 For purposes of this Section 5, Voice Information Services and Voice Information Services Traffic refer to switched voice traffic, delivered to information service providers who offer recorded voice announcement information or open vocal discussion programs to the general public. Voice Information Services Traffic does not include any form of Internet Traffic. Voice Information Services Traffic also does not include 555 traffic or similar traffic with AIN service interfaces, which traffic shall be subject to separate arrangements between the Parties. Voice Information services Traffic is not subject to Reciprocal Compensation as Local Traffic under the Interconnection Attachment.

  • Transportation Services i) In the event that transportation services for a student served by CONTRACTOR pursuant to an Individual Services Agreement are to be provided by a party other than CONTRACTOR or the LEA or its transportation providers, such services shall be reflected in a separate agreement signed by the parties hereto, and provided to the LEA and SELPA Director by the CONTRACTOR. Except as provided below, CONTRACTOR shall compensate the transportation provider directly for such services, and shall charge the LEA for such services at the actual and reasonable rates billed by the transportation provider, plus a ten percent (.10) administrative fee, unless a “flat rate” is provided in the transportation contract. In the event that the transportation provider notifies the LEA or SELPA Director that CONTRACTOR is more than 90 days behind in payment for transportation services, LEA shall have the right, in its sole and exclusive discretion, but not the obligation, to make payment for such services directly to the transportation provider, and to deduct such payments from any sums owed to CONTRACTOR pursuant to this Master Contract and any Individual Services Agreement between the parties. In the event that the LEA makes direct payment of the transportation provider’s charges, it shall be entitled to withhold both the transportation charges themselves and such additional amount as shall be reasonably necessary to compensate the LEA for the staff and other costs incurred in making direct payment of those charges. The remedies provided to the LEA pursuant to this Paragraph shall not be exclusive. CONTRACTOR shall not include transportation through the use of services or equipment owned, leased or contracted through the LEA unless expressly provided in the Individual Services Agreement for the student transported.

  • Outpatient emergency and urgicenter services within the service area The emergency room copay applies to all outpatient emergency visits that do not result in hospital admission within twenty-four (24) hours. The urgicenter copay is the same as the primary care clinic office visit copay.

  • Restricted Use By Outsourcers / Facilities Management, Service Bureaus or Other Third Parties Outsourcers, facilities management or service bureaus retained by Licensee shall have the right to use the Product to maintain Licensee’s business operations, including data processing, for the time period that they are engaged in such activities, provided that: 1) Licensee gives notice to Contractor of such party, site of intended use of the Product, and means of access; and 2) such party has executed, or agrees to execute, the Product manufacturer’s standard nondisclosure or restricted use agreement which executed agreement shall be accepted by the Contractor (“Non-Disclosure Agreement”); and 3) if such party is engaged in the business of facility management, outsourcing, service bureau or other services, such third party will maintain a logical or physical partition within its computer system so as to restrict use and access to the program to that portion solely dedicated to beneficial use for Licensee. In no event shall Licensee assume any liability for third party’s compliance with the terms of the Non-Disclosure Agreement, nor shall the Non-Disclosure Agreement create or impose any liabilities on the State or Licensee. Any third party with whom a Licensee has a relationship for a state function or business operation, shall have the temporary right to use Product (e.g., JAVA Applets), provided that such use shall be limited to the time period during which the third party is using the Product for the function or business activity.

  • Cloud Services You will not intentionally (a) interfere with other customers’ access to, or use of, the Cloud Service, or with its security; (b) facilitate the attack or disruption of the Cloud Service, including a denial of service attack, unauthorized access, penetration testing, crawling, or distribution of malware (including viruses, trojan horses, worms, time bombs, spyware, adware, and cancelbots); (c) cause an unusual spike or increase in Your use of the Cloud Service that negatively impacts the Cloud Service’s operation; or (d) submit any information that is not contemplated in the applicable Documentation.

  • OVATIONS FOOD SERVICES, L.P. dba SPECTRA All food and beverage service must be discussed with and approved by Spectra, the OCFEC Master Concessionaire. FORM F-31 AGREEMENT NO. R-026-18 DATE May 16, 2018 REVIEWED APPROVED RENTAL AGREEMENT FAIRTIME INTERIM XX THIS AGREEMENT by and between the 32nd District Agricultural Association dba OC Fair & Event Center, hereinafter called the Association, and B & L Productions, Inc. hereinafter, called the Rentor

  • EFT SERVICES If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.

Time is Money Join Law Insider Premium to draft better contracts faster.