Documentation and Review. Citizens’ expectation is that all activity which occurs within a particular matter shall be documented within Citizens’ litigation management billing system (Acuity). Activity within a matter includes, but is not limited to, any and all communications and documents (formal pleadings or otherwise) that relate to the particular matter. If activity occurring on an invoice submitted by the Firm is not documented in Acuity, the time allocated to the task will be removed and the Firm will be required to provide the document(s) upon appeal of the reduction(s). Citizens’ document naming convention should be utilized when documents are uploaded into Citizens’ litigation management billing system (Acuity). The document should be named in the following manner and order:
Documentation and Review. All activity which occurs within a particular matter is required to be timely documented and uploaded within Citizens’ ELMS. Activity within a matter includes, but is not limited to, all communications and documents received, reviewed or drafted for which a Timekeeper is billing that relate to the particular matter. If activity occurring on an invoice submitted by the Firm is not documented in the ELMS, the time allocated to the task will be removed and the Firm will be required to provide the document(s) upon appeal of the reduction(s). Citizens’ document naming convention must be utilized when documents are uploaded into Citizens’ ELMS. The document must be named in the following manner and order:
Documentation and Review. The performance evaluation process will include, but not be limited to, a written performance evaluation on forms used by the Employer, the employee’s signature acknowledging receipt of the forms, and any comments or rebuttal by the employee. A copy of the performance evaluation will be provided to the employee at the time of the review. Upon request, the employee will be entitled to Union representation during such review. The role of the representative is that of an observer and advisor to the employee. The original performance evaluation forms, including the employee’s comments or rebuttal, will be maintained in the employee’s personnel file.
Documentation and Review. All breaches and remediation efforts will be documented. Both parties agree to review these incidents periodically to identify areas for service improvement and to prevent future occurrences.
Documentation and Review
