Delivery time, delay. 1. The delivery time is provided in the agreements between the contracting parties. Compliance with the delivery period by the Supplier presupposes that all commercial and technical questions have been clarified between the contracting parties and that the Orderer has fulfilled all obligations to which it is subject, such as for example the provision of the necessary official certificates or permits or the performance of a down payment. If this is not the case, the delivery period shall be extended accordingly. This shall not apply if the Supplier is responsible for the delay.
Delivery time, delay. You must report any failure to deliver or late delivery exceeding eight (8) business days to our customer service as soon as possible. In order for your claim to be accepted, do not notify us of non-delivery more than a maximum of thirty (30) calendar days from the date you were provided with the confirmation of your order. You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign. If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled "7. Returns - Exchanges - Refunds - Credit Notes". Hermès Canada shall not be responsible or liable for any delivery or return delays, interruptions, sabotage, interference or failures that are caused (whether directly or indirectly) by any cause, event, or circumstance that is outside of Hermès Canada’s influence or control, such as (without limitation) any labour unrest (strikes, lock- outs or otherwise), civil unrest, third party criminal conduct, pandemic, natural disasters, extreme weather or accidents. Returns
