Cardholder Services Sample Clauses
Cardholder Services. For Cardholder Services or additional information regarding your Card, please contact: PayCard International Visa Payroll Card by calling the telephone number located in the “List of All Fees.” Customer service agents are available to answer your calls 24 hours per day, seven days per week. Or by writing to: Cardholder Services, ▇.▇. ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
Cardholder Services. For Cardholder Services or additional information regarding your Card, please contact Blue Elite Visa Prepaid Card by: • calling the telephone number located in the “List of All Fees”. Customer service agents are available to answer your calls 24 hours per day, seven days per week; or • writing to: Cardholder Services, P.O. Box 551617, Jacksonville, FL 32255.
Cardholder Services. For Cardholder Services or additional information regarding your Card, please contact: PayCard International Visa Payroll Card by calling the telephone number located in the “List of All Fees.” Customer service agents are available to answer your calls 24 hours per day, seven days per week. Or by writing to: Cardholder Services, P.O. Box 551617, Jacksonville, FL 32255
Cardholder Services. 1. A toll-free customer service IVR telephone line will be established for Cardholders seeking general Account information and will be published on customer’s monthly billing statement. The IVR will include the following customer request options: · Spanish speaking Cardholders will be referred through the IVR menu to services in Spanish and Spanish Speaking customer service representatives · Balance · Available Credit · Amount and Date of Payment Due · Cash Available (if the account has cash availability · Amount and Date of Last Payment · Payment Mailing Address · Last 5 Transactions Posted to an Account
2. A toll free customer service line will be established for customer service calls. It will be recited on the toll free customer service IVR telephone line. An average daily ASA not exceeding 40 seconds will be maintained on customer calls to the toll customer service line.
3. The average daily abandon rate for calls to the customer service telephone lines shall not exceed 5%. (Customer calls abandoned in the first twenty (20) seconds following connection are not included in the daily abandon rate count.)
4. The average daily busy rate for calls to the customer service telephone lines shall not exceed 3%.
5. During periods of non-electronic new accounts or non-electronic authorizations the Customer Service Standard set out above will not apply, with the exception of that IVR will continue to be operable. These standards will be measured monthly on report (in a form reasonably acceptable to both parties) and provided by Bank. Bank’s failure to perform the Customer Service Standards set out above will result in the following liquidated damages: Bank’s failure to meet a specific standard two (2) days each month will result in zero liquidated damages. For each day of noncompliance greater than two (2) days and less than six (6) days, liquidated damages of $10,000 a day will be assessed. For each day of noncompliance greater than five (5) days, liquidated damages of $20,000 a day will be assessed, payable by Bank to ▇▇▇▇.
Cardholder Services