Buying a Ticket Sample Clauses

Buying a Ticket. A full range of tickets is available from the ticket office at Northern Rail stations. Seat reservations can be made from the ticket offices of larger stations. Tickets can be purchased by cash, cheque (backed by a guarantee card), most major debit and credit cards, Rail Warrants and Travel Vouchers. We will serve you in an impartial, accurate and efficient way. We will always sell you the most appropriate ticket for your journey whether or not you are travelling on Northern Rail. You will not have to wait to buy a rail ticket more than five minutes in busy periods and three minutes at all other times. The opening hours of each ticket office will be displayed at each station. We will display details of busy times at ticket offices to help you avoid delays. If you wish to purchase a reservation or a ticket in advance of travelling this information will enable you to choose a quieter time in which to do this. We will undertake regular checks to ensure that the above standards are being achieved and the results will be published every six months on our website and through customer newsletters. A Telesales service is available 0800-2000 Monday to Friday, 0900-1700 weekends on [to be completed during mobilisation] Please allow seven days for delivery of tickets. Tickets are also available from rail-appointed travel agents. Tickets for travel should be bought before your journey commences wherever there is a staffed ticket office or a suitable self-service ticketing machine. Where such facilities are available and you travel without a ticket, reduced rate tickets will not be available on the train or at your destination. Where fraudulent travel is involved it is our policy to seek criminal prosecution. As part of our commitment to making sure that we provide the service you expect, we need to make sure that all our customers are paying the appropriate fare for the journey they are making. In addition to our on-train conductors, we also deploy Travelling Ticket Inspectors who will make random checks of tickets. These staff are there to demonstrate to our fare- paying customers that we are doing everything possible to ensure others do not fail to pay. Where there is evidence of an intention to defraud us of fares due we will seek criminal prosecution. On some routes we may introduce a Penalty Fares Scheme. Wherever a penalty fares scheme is in place, there will be ticket machines at stations and customers must buy a ticket or permit to travel before they board the...
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