Broadcast Scripts. Written text of messages transferred or transmitted to a large group of people by Managed Care Plan staff through a form of mass communication media, such as television, radio or social networking, designed to promote the Managed Care Plan and influence individuals to enroll in the Managed Care Plan. Business Days — Traditional workdays, which are Monday, Tuesday, Wednesday, Thursday, and Friday. State holidays are excluded. Calendar Year -– The twelve (12) month period extending from January 1 through December 31 of the same year. Call Center — A physical place equipped for receiving a large volume of requests by telephone and where telephone calls are handled, usually with some amount of computer automation, to respond to incoming inquiries from callers. Call centers may function as a component of a broader contact center, or as a customer interaction center from which all customer contacts are managed via telephone, email, fax, online chat, or other means of communication. Capitation Rate — The per-member, per-month amount, including any adjustments, that is paid by the Agency to a Managed Care Plan for each Medicaid recipient enrolled under a Contract for the provision of Medicaid services during the payment period.
Broadcast Scripts. 3.2.1 With regard to Clause 4.2 of this Licence the radio and television and website and other platforms’ broadcast scripts supporting the images on the services named in Schedule A1 of this Appendix shall on a periodic basis of not less than once a day include a reference to the source of information for the broadcast deriving wholly or in part from the Scottish Minister’s traffic management cameras.
