Assistance in Providing Support Sample Clauses

Assistance in Providing Support. Licensee will provide reasonable assistance to TRIARQ in determining and resolving Errors that Licensee reports. Error determination activities may include performing network traces, capturing error messages, collecting configuration information and other similar activities to allow TRIARQ to reproduce the Error. Resolution activities may include access to Licensee's personnel and/or remote access to the Supported Environment. Licensee agrees to allow TRIARQ to use remote access tools, with the participation and under the supervision of a Licensee Contact, to access the Software in the Supported Environment and modify its configuration as part of TRIARQ Error determination and resolution activities. TRIARQ may not be able to provide Licensee with an Error Correction without such remote access. Licensee is responsible for performing activities to implement Error Corrections TRIARQ provides and for responding in a timely manner to requests for information by a TRIARQ Support Representative. Error Corrections may include changing, installing or reinstalling new or existing versions of software or new components, or modifying processes. Any information Licensee provides TRIARQ in connection with the Support process that Licensee designates as confidential will be used only to resolve reported Errors and will not be disclosed to anyone other than TRIARQ personnel involved in resolving the Error. As part of TRIARQ's Error resolution process, information Licensee provides to TRIARQ may be made available to TRIARQ employees in foreign countries, unless Licensee notifies TRIARQ otherwise in writing when providing TRIARQ with such information.
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Assistance in Providing Support. You must provide reasonable assistance to us in determining and resolving Errors you report. This assistance may include:

Related to Assistance in Providing Support

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • ONLINE LINGUISTIC SUPPORT 6.1. The participant must carry out the OLS language assessment before and at the end of the mobility period. The completion of the online assessment before departure is a pre-requisite for the mobility, except in duly justified cases.

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