Agreed Upon Standard. 99.5% Delivered, 365 days a year. Not to exceed 3 hrs/month or two outages per month. The goal is response time (measured within the mainframe) of less than 1.5 seconds for the selcted Worldflight transactions averaged over one month periods. The goal is completion of the IMPACT job by 6am at least 90% of the days. Qualifiers If Pinnacle SOC loses any of the functionality listed in the Service Measure Column (Worldflight Functions), the Pinnacle customer is responsible for contacting the Pinnacle Airlines SOC Local Help Desk or Technical Representative at (000) 000-0000 to evaluate and determine the cause of the problem. If unable to resolve the reported problem, the Pinnacle SOC Help Desk Representative will report the problem, with detailed information, to the Worldflight Help Desk at 0 000 000-0000 or the NWA Information Services (I.S.) Help Desk at 0 000 000-0000. The NWA Worldflight or I.S. Help Desk representative will work with the Pinnacle Help Desk to resolve the problem. Worldflight Service Outages Unscheduled outages 99.7% delivered, 365 days a year. Not to exceed 3 hrs/month or two outages per month. The Pinnacle Airlines SOC Help Desk Representative would contact the NWA Worldflight Help Desk at 0 000 000-0000 as soon as possible after discovering an application outage. The Help Desk Representative would investigate the problem and respond to Pinnacle Airlines as soon as possible with detailed information including an estimated time of service restoration or what action items are being taken to resolve the problem. Planned outages A NWA Worldflight Help Desk Representative will notify Pinnacle Airlines SOC Representative of duration and will attempt to schedule per customer preferred times. Notification will be sent via E-mail to xxxxxxxx@xxxxxxxxx.xxx, xxxxxx@xxxxxxxxx.xxx, xxxxxx@xxxxxxxxx.xxx and xxxxxxxxx@xxxxxxxxx.xxx.
Agreed Upon Standard. (a) The Consignex xxxxx xx xxxx xxxxx xxx xxx xxxxxxxxxxxx xxxxxxxxxx xxforts to give the Parts the Consignee's equal priority in marketing, sales, leasing and exchanges, such that the Consignee, in each potential transaction, will sell, lease or exchange a Part, if available and appropriate for such transaction and taking into account any customer preference (which such preference may be evidenced by a notation on the applicable purchase order), on an equal basis with any other part in the Kellstrom Inventory or any other consignment inventories managed by txx Xxxxxxnee, subject to the requirements of any such consignment agreement in effect as of the Effective Date of this Agreement. Consignee further agrees that upon acquiring any parts that are Duplicate Parts during the term of this Agreement, such part may not be sold, leased or exchanged until the Parts that are the Duplicate Parts are sold (unless such Parts that are Duplicate Parts are unavailable for sale because such Parts are subject to a pending lease or exchange transaction), leased or exchanged. Should the Consignee sell a part that is acquired after the Effective Date that is also a Duplicate Part, then Consignee shall immediately purchase an equal Part from the KAV Inventory and remit to Consignor the higher of (i) the Consignee's Gross Sales Price for such Part sold by Consignee, or (ii) an amount equal to the Fair Market Value for such Part sold by Consignee, in each such case, less the applicable Consignee Commission.
Agreed Upon Standard. 99.7% Delivered, 365 days a year. Not to exceed 3 hrs/month or two outages per month. Qualifiers If Pinnacle SOC loses any of the functionality listed in the Service Measure Column, the Pinnacle customer is responsible for contacting the Pinnacle Airlines SOC Local Help Desk or Technical Representative at (000) 000-0000 to evaluate and determine the cause of the problem. If unable to resolve the reported problem, the Pinnacle SOC Help Desk Representative will report the problem, with detailed information, to the NWA SOC Lan Administrator at (000) 000-0000. The NWA SOC Lan Administrator (or appropriate Ops Automation Staff Person) will work with the Pinnacle Help Desk to resolve the problem.
