Support and Service Level Policy definition

Support and Service Level Policy or “SLP” means the Support and Service Level Policy for the Products set forth in Appendix 1 hereto.
Sample 1Sample 2Sample 3
Support and Service Level Policy or “SLP” means the Support and Service Level Policy for the Products set forth in Appendix 1 attached hereto.
Sample 1

Examples of Support and Service Level Policy in a sentence

  • In consideration of the Fee(s) payable by Client pursuant to the Order Form(s), Rave shall provide the Client with (i) the Rave services specified in such Order Form(s), (ii) the related technical support services specified in Rave’s Support and Service Level Policy (“Support”), and (iii) the license to Rave’s related proprietary application software product(s) and Documentation (collectively, “Products”) set forth in Section 1.2 below.

  • In consideration of the Fee(s) payable by Customer pursuant to the Customer Acceptance Form(s), Rave shall provide the Customer with (i) the Rave services specified in such Customer Acceptance Form(s), (ii) the related technical support services specified in Rave’s Support and Service Level Policy (“Support”), and (iii) the license to Rave’s related proprietary application software product(s) and Documentation (collectively, “Products”) set forth in Section 1.2 below.

  • You acknowledge that our Hosted Services are online, subscription-based products and that Coveo may make changes to the Hosted Services from time to time in accordance with your applicable Support and Service Level Policy.

  • The Service Credits specified in this SaaS Support and Service Level Policy are Customer’s sole and exclusive remedies for any Service Level events occurring during Customer’s subscription term.

  • Customer acknowledges that the Hosted Services are online, subscription-based products, and that Coveo will make improvements and changes to the Hosted Services and Documentation from time to time in accordance with the Support and Service Level Policy and provided that no such change will materially reduce the overall security of the Hosted Services.

  • O’Brien Title: MayorDate: February 22, 2021 Signature: Printed Name: Jennifer Lawson Murray Title: City ClerkDate: February 22, 2021RMS SOFTWARE, INC.MASTER LICENSE AND SERVICES AGREEMENT This Master License and Services Agreement (together with RMS’s Support and Service Level Policy, attached hereto as Appendix 1, and 2, and all Order Forms entered into by the Parties, the “Agreement”) governs the license of all Products and acquisition and use of all Services provided by RMS Software, Inc.

  • In consideration of the Fee(s) payable by Client pursuant to the Order Form, Rave shall provide the Client with (i) the Rave services specified in such Order Form, (ii) the related technical support services specified in Rave’s Support and Service Level Policy (“Support”), and (iii) the license to Rave’s related proprietary application software product(s) and Documentation (collectively, “Products”) set forth in Section 1.2 below.

  • Coveo will provide the Support and Maintenance services and will commit to the service levels described in the support and service level policy referred to in the applicable Order ("Support and Service Level Policy").

  • Blustream will provide general support to Customer in its use of the Service throughout the Subscription Term in accordance with the Blustream Support and Service Level Policy attached as Appendix 2.

  • This Subscription Agreement is comprised of this Order Form and the Terms and Conditions and the Support and Service Level Policy attached hereto as Appendixes 1 and 2 (collectively the “Agreement”).

Related to Support and Service Level Policy

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Service Level Credit is defined in Section 8.

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Electronic and Information Resources Accessibility Standards means the accessibility standards for electronic and information resources contained in 1 Texas Administrative Code Chapter 213.

  • Service and support administrator means a person, regardless of title, employed by or under contract with a county board to perform the functions of service and support administration and who holds the appropriate certification in accordance with rule 5123:2-5-02 of the Administrative Code.

  • Program Manual means the United States Department of Agriculture, Animal and Plant Health Inspection Service, Plant Protection and Quarantine, Gypsy Moth Program Manual, 1994 edition.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Reliability Standard means a requirement to provide for reliable operation of the bulk power system, including without limiting the foregoing requirements for the operation of existing bulk power system facilities, including cybersecurity protection, and the design of planned additions or modifications to such facilities to the extent necessary for reliable operation of the bulk power system, but shall not include any requirement to enlarge bulk power system facilities or to construct new transmission capacity or generation capacity.

  • Monitoring and reporting requirements means one or more of

  • account information service means an online service to provide consolidated information on one or more payment accounts held by the payment service user with either another payment service provider or with more than one payment service provider;

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • PJM Reliability Assurance Agreement means that certain Reliability Assurance Agreement Among Load Serving Entities in the PJM Region, on file with FERC as PJM Interconnection L.L.C. Rate Schedule FERC No. 44, and as amended from time to time thereafter. Schedule of Work:

  • flight information service means a service provided for the purpose of giving advice and information useful for the safe and efficient conduct of flights;

  • Basic Comprehensive User Guide means the Ministry document titled Basic Comprehensive Certificates of Approval (Air) User Guide” dated April 2004 as amended.