Service Quality Management System definition

Service Quality Management System means the Franchisee’s system that: (a) has, as a minimum, the characteristics set out in paragraph 2.1 of Schedule 7.2 (Service Quality Management) for ensuring and measuring the provision by it of a level of service quality across the Franchise that is consistent with the level specified in the Service Quality Standards; and (b) is as set out in the document in the agreed terms marked “SQMS”;
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Service Quality Management System means the
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Examples of Service Quality Management System in a sentence

  • This section should set out in more detail how service quality will be managed, including its approach to customer service staffing and management and any proposed Service Quality Management System (SQMS).

  • The Group set up a strict product and service quality management system, and Taizhou City Water Co., Ltd., a subsidiary of the Company, particularly established the quality management system in line with the standards of ISO 9001: 2015 Product and Service Quality Management System and has obtained the standard certification of the system.Raw water supply market is in the upstream of the industry value chain.

  • Bidders are also required to implement a Service Quality Management System (SQMS) in line with the Service Quality Standards and SQMS reporting template that can be found at Appendices F and G respectively.

  • Materials: A large heap of dried beans or individually wrapped candy, markers, flip chart divided into 4quadrants (or four pieces of colored paper) Advance preparation: Create 4 separate flip charts (or 4 pieces of colored paper) with the following 4 components of service quality written on them: • Service Quality Management System • Client Feedback • Standards • HIV Services Cascade Discussion activity: Bean Mapping Ask several warm-up questions.

  • NOTA: Todos los reductores tienen aplicada en la carcasa del freno una placa que indica el sentido de rotación de la rueda libre montada en dicho freno (ver el dibujo en esta página).

  • The Member must give us an address (and an e-mail address, if that is the Member’s preferred communication method) to which we will send any notices.

  • Thus, for some applications, a knowledge of one single parameter such as the actual transient voltage peak amplitude or the fact that the transient voltage exceeded a specific threshold may be required.

  • As part of the bidding process bidders will then produce a Service Quality Management System (SQMS).

  • Strategic considerations made in the company SEAT has resulted in the implementation of new quality man- agement system on the market service (after sales) ser- vices (system Service Quality Management System SEAT, SSQMS).

  • On or before 4 March 2012, the Franchisee shall, without prejudice to its obligations under Schedule 7.2 (Service Quality Management) of the Terms, implement an enhanced Service Quality Management System which shall include additional measures to monitor and improve customer service standards of the Franchisee in addition to surveying the Train Presentation Specification Standard and the Station Environment Specification Standard.

Related to Service Quality Management System

  • Quality Management System means a set of interrelated or interacting elements that organisations use to direct and control how quality policies are implemented and quality objectives are achieved;

  • Safety Management System means a systematic approach to managing safety, including the necessary organizational structures, accountabilities, policies and procedures;

  • energy management system means a set of interrelated or interacting elements of a plan which sets an energy efficiency objective and a strategy to achieve that objective;

  • Database Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for 911 systems. Day: A calendar day unless otherwise specified. Dedicated Transport: UNE transmission path between one of CenturyLink’s Wire Centers or switches and another of CenturyLink’s Wire Centers or switches within the same LATA and State that are dedicated to a particular customer or carrier. Default: A Party’s violation of any material term or condition of the Agreement, or refusal or failure in any material respect to properly perform its obligations under this Agreement, including the failure to make any undisputed payment when due. A Party shall also be deemed in Default upon such Party’s insolvency or the initiation of bankruptcy or receivership proceedings by or against the Party or the failure to obtain or maintain any certification(s) or authorization(s) from the Commission which are necessary or appropriate for a Party to exchange traffic or order any service, facility or arrangement under this Agreement, or notice from the Party that it has ceased doing business in this State or receipt of publicly available information that signifies the Party is no longer doing business in this State.

  • National Ambient Air Quality Standards or “NAAQS” means national ambient air quality standards that are promulgated pursuant to Section 109 of the Act, 42 U.S.C. § 7409.

  • High Quality Waters means all state waters, except:

  • Ambient air quality standard means an established concentration, exposure time, and frequency of occurrence of air contaminant(s) in the ambient air which shall not be exceeded.

  • Database Management System (“DBMS”) is a computer process used to store, sort, manipulate and update the data required to provide Selective Routing and ALI.

  • Management System means an integrated set of interrelated and documented elements to prevent, control and improve the performance of a facility or group of facilities related to industrial safety, operational safety and environmental protection in the sector which the Contractor shall implement throughout the performance of the Petroleum Activities in compliance with the requirements set forth in Articles 13, 14 and 16 of the Law of the National Agency for Industrial Safety and Environmental Protection of the Hydrocarbons Sector and the other Applicable Laws.

  • Radiopharmaceutical quality assurance means, but is not limited to, the performance of appropriate chemical, biological, and physical tests on potential radiopharmaceuticals and the interpretation of the resulting data to determine their suitability for use in humans and animals, including internal test assessment, authentication of product history, and the keeping of proper records.

  • Quality Assurance Program means the overall quality program and associated activities including the Department’s Quality Assurance, Design-Builder Quality Control, the Contract’s quality requirements for design and construction to assure compliance with Department Specifications and procedures.

  • Property management system means the Contractor’s system or systems for managing and controlling Government property.

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • Stormwater management system means any equipment, plants,

  • Base Load Generation Resource means a Generation Capacity Resource that operates at least 90 percent of the hours that it is available to operate, as determined by the Office of the Interconnection in accordance with the PJM Manuals.

  • Environmental Management System means an environmental management system or plan of management to address all environmental risks and to ensure compliance with all Environmental Laws and licences;

  • Quality Assurance Plan or “QAP” shall have the meaning set forth in Clause 11.2;

  • Project Management Plan means the management plan that (i) sets out a high level workplan to describe the manner in which the Design-Builder will manage the Project, including to address related matters such as traffic management and communications, and (ii) is prepared by or for the Design-Builder and submitted to the Owner;

  • Analytical x-ray system means a group of components utilizing x-rays to determine the elemental composition or to examine the microstructure of materials.

  • Multiphase professional services contract means a contract for the providing of professional

  • Emergency medical services provider means a person who has received formal training in prehospital and emergency care, and is licensed to attend any person who is ill or injured or who has a disability. Police officers, firefighters, funeral home employees and other persons serving in a dual capacity one of which meets the definition of “emergency medical services provider” are “emergency medical services providers” within the meaning of this chapter.

  • New Jersey Stormwater Best Management Practices (BMP) Manual or “BMP Manual” means the manual maintained by the Department providing, in part, design specifications, removal rates, calculation methods, and soil testing procedures approved by the Department as being capable of contributing to the achievement of the stormwater management standards specified in this chapter. The BMP Manual is periodically amended by the Department as necessary to provide design specifications on additional best management practices and new information on already included practices reflecting the best available current information regarding the particular practice and the Department’s determination as to the ability of that best management practice to contribute to compliance with the standards contained in this chapter. Alternative stormwater management measures, removal rates, or calculation methods may be utilized, subject to any limitations specified in this chapter, provided the design engineer demonstrates to the municipality, in accordance with Section IV.F. of this ordinance and N.J.A.C. 7:8-5.2(g), that the proposed measure and its design will contribute to achievement of the design and performance standards established by this chapter.

  • Operational Services the operational services described as such in the Services Description;

  • air traffic control service means a service provided for the purpose of:

  • Home health aide services means the personal care and maintenance activities provided to individuals for the purpose of promoting normal standards of health and hygiene.

  • Quality system means documented organizational procedures and policies: internal audits of those policies and procedures: management review and recommendation for quality improvement.”