Initial Response Time definition

Initial Response Time means the period commencing when an Error is first reported by Partner’s Technical Contact(s) in the manner required by this Policy and ending when a member of the Qlik technical support team logs the report and responds to the Technical Contact(s) by telephone, email or through the Support Portal.
Initial Response Time means the time it takes Productsup to acknowledge the reporting of an Incident.
Initial Response Time means the Time within which ISC confirms receipt of any Incident reported to it by You, mentioning the registration number in ISC’s online support system (JIRA), if necessary, asking for clarification, documentation, description or additional information from You and, if possible, identifying the person dedicated to delivering technical support.

Examples of Initial Response Time in a sentence

  • Urgency levelInitial Response TimeUrgent2 Opening HoursHigh4 Opening HoursMedium8 Opening Hours Low2 business days In the event Customer requires an immediate Initial Response Time, Customer may reach the DS Support Team by phone during Opening Hours If a Workaround is available and provided to Customer, the qualification of the Urgency level shall be considered as low.


More Definitions of Initial Response Time

Initial Response Time means the Time within which ISA confirms receipt of any Incident reported to it by You, mentioning the registration number in ISA’s online support system (JIRA), if necessary, asking for clarification, documentation, description or additional information from You and, if possible, identifying the person dedicated to delivering technical support.
Initial Response Time means the elapsed time between the receipt of incident notification or escalation and the target time within which Synacor begins support as verified by a verbal or email confirmation to Client.
Initial Response Time means the period commencing when an Error is first reported by Customer’s Technical Contact(s) in the manner required by this Policy and ending when a member of the Qlik technical support team logs the report and responds to the Technical Contact(s) by telephone, email or through the Support Portal.
Initial Response Time is the time for a return call from ClearCommerce to HP to acknowledge the error and to estimate the time for delivery of the resolution.
Initial Response Time means the time it takes for the Customer to reach a Subject Matter Expert once the Customer contacts the Seller Call Receipt group.
Initial Response Time means the targeted time period within which Sumo Logic will use commercially reasonable efforts to acknowledge receipt of an Error reported by You.
Initial Response Time means the time period between Customer submission of a Support Case by telephone or web form, and the ADTRAN support engineer’s first attempt to respond via the contact information provided on the Support Case.