Initial Response Time definition

Initial Response Time means the period commencing when an Error is first reported by Partner’s Technical Contact(s) in the manner required by this Policy and ending when a member of the Qlik technical support team logs the report and responds to the Technical Contact(s) by telephone, email or through the Support Portal.

Initial Response Time means the time it takes Productsup to acknowledge the reporting of an Incident.

Initial Response Time means the Time within which ISB confirms receipt of any Incident reported to it by You, mentioning the registration number in ISB’s online support system (JIRA), if necessary, asking for clarification, documentation, description or additional information from You and, if possible, identifying the person dedicated to delivering technical support.

Examples of Initial Response Time in a sentence

• Initial Response Time (by email or call back) is within two (2) Business Days during Working Hours.

• ExtraHop provides the following support plans: Support Platinum Gold Coverage Support Hours 24 x 7 x 365 Monday – Friday standard business days 6AM – 6PM local time Initial Response Times (coverage hours) Initial Response Time is the time between ExtraHop creating a support case and first contacting the Customer.

• Severity Level Initial Response Time Acknowledgement Time Blocker 1 Business Day 3 Business Days Critical 2 Business Days 3 Business Days Major 2 Business Days 5 Business Days Minor 5 Business Days 30 Business Days 2.4.6. Technical support.

• Initial Response Time (by email or call back) is within eight (8) Working Hours.

• Within the Initial Response Time, ISA shall confirm receipt by e- mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISA) dedicated to delivering technical support.

More Definitions of Initial Response Time

Initial Response Time means the Time within which ISA confirms receipt of any Incident reported to it by You, mentioning the registration number in ISA’s online support system (JIRA), if necessary, asking for clarification, documentation, description or additional information from You and, if possible, identifying the person dedicated to delivering technical support.

Initial Response Time means the elapsed time between the receipt of incident notification or escalation and the target time within which Synacor begins support as verified by a verbal or email confirmation to Client.

Initial Response Time means the period commencing when an Error is first reported by Customer’s Technical Contact(s) in the manner required by this Policy and ending when a member of the Qlik technical support team logs the report and responds to the Technical Contact(s) by telephone, email or through the Support Portal.

Initial Response Time is the time for a return call from ClearCommerce to HP to acknowledge the error and to estimate the time for delivery of the resolution.

Initial Response Time means the time it takes for Ordering Company to reach a Subject Matter Expert once Ordering Company contacts Supplier Call Receipt group.

Initial Response Time means the targeted time period within which Sumo Logic will use commercially reasonable efforts to acknowledge receipt of an Error reported by You.

Initial Response Time means the time period between Customer submission of a Support Case by telephone or web form, and the ADTRAN support engineer’s first attempt to respond via the contact information provided on the Support Case.