Device Downtime definition
Device Downtime means the failure of Device Availability. Device Downtime will be deemed to occur for the period of the outage as reported through UnitedLayer’s trouble ticketing system.
Examples of Device Downtime in a sentence
Device Downtime due to lack of consumable Supplies is not acceptable.
Device Downtime shall be computed from the time the Contractor is notified of Device failure until the time in which the Device is fully operational.
This Service Level is not in addition to Device Downtime and shall not apply for any time when there is Device Downtime.
If Customer does not have a primary and redundant Device configuration, Customer shall not be entitled to any Credit and/or other compensation for any Device Downtime under this SLA with respect to such Services.