Network Management 60.1 CLEC and CenturyLink will exchange appropriate information (e.g., network information, maintenance contact numbers, escalation procedures, and information required to comply with requirements of law enforcement and national security agencies) for network management purposes. In addition, the Parties will apply sound network management principles to alleviate or to prevent traffic congestion and to minimize fraud associated with third number billed calls, calling card calls, and other services related to this Agreement.
Traffic Management The Customer will not utilize the Services in a manner which, in the view of the Centre Operator, significantly distorts traffic balance on the Centre Operator’s circuits which are shared with other users. If, in the reasonable view of the Centre Operator, the Customer’s traffic patterns cause or may cause such distortion, the Customer should have a dedicated circuit capability. If the Customer declines to do so then the Centre Operator may suspend the Services while the matter is being resolved. If there is no resolution within 5 business days then either party may terminate the Agreement.
Classroom Management The certificated classroom teacher demonstrates in his/her performance a competent level of knowledge and skill in organizing the physical and human elements in the educational setting.
Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity
General Management In the discharge of its general duty to manage the successful performance of the Services, Vendor shall:
Virus Management Transfer Agent shall maintain a malware protection program designed to deter malware infections, detect the presence of malware within the Transfer Agent environment.
Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout
Information Management Information and Records
Patch Management All workstations, laptops and other systems that process and/or 22 store PHI COUNTY discloses to CONTRACTOR or CONTRACTOR creates, receives, maintains, or 23 transmits on behalf of COUNTY must have critical security patches applied, with system reboot if 24 necessary. There must be a documented patch management process which determines installation 25 timeframe based on risk assessment and vendor recommendations. At a maximum, all applicable 26 patches must be installed within thirty (30) calendar or business days of vendor release. Applications 27 and systems that cannot be patched due to operational reasons must have compensatory controls 28 implemented to minimize risk, where possible.
