Training of Washington Mutual Personnel Sample Clauses

Training of Washington Mutual Personnel. 6.1 Washington Mutual is developing a training program to train its employees who serve the public in the areas of deposit accounts and consumer lending in branch locations (including branches located in other retailers’ facilities) or via the 24-Hour Telephone Customer Service regarding the use and operation of Talking ATMs and the Auxiliary Aids and Services policies and procedures. Washington Mutual will train relevant employees regarding the location, use and operation of Washington Mutual Talking ATMs and will instruct such employees in appropriate methods of instructing Persons with Vision Impairments how to use ATMs generally and the Talking ATMs in particular. At a minimum, employees to be trained pursuant to this section shall include employees at all bank branches where Talking ATMs are located and a sufficient number of employees who staff Washington Mutual’s toll-free telephone customer service line to ensure that Persons with Vision Impairments receive accurate and timely responses to questions regarding Washington Mutual Talking ATMs. Such employees will be trained in a timely manner to ensure effective implementation of the provisions of this Understanding. Trained Washington Mutual employees will demonstrate Talking ATMs to Persons with Vision Impairments upon reasonable request therefor.
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Related to Training of Washington Mutual Personnel

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