Support Requests and Responses Sample Clauses

Support Requests and Responses. The Customer shall classify its requests for Service Error corrections in accordance with the descriptions set forth in the chart below (each a "Support Request"). The Customer’s Technical Contact shall notify the Xxxxxx-Xxxxxx’ Technical Contact of Support Requests by e-mail, telephone or such other means as the parties may hereafter agree to in writing. Response times will be measured from the time the Xxxxxx -Xxxxxx receives a Support Request until the respective time of the Xxxxxx-Xxxxxx’ response. The Xxxxxx-Xxxxxx shall respond to all Service Errors within the following times based on the severity of the Service Error: Severity Customer’s Situation Initial Response Time 8:00 a.m. – 8:00 p.m., excluding holidays and weekends Initial Response Time for All Other Times A Critical Impact – Significant service issues or performance degradation impairing significant portion of the system 2 hours 4 hours B Moderate Impact – Service issues or performance degradation having an impact on use of the system but system is still functional in an impaired manner 4 hours 8 hours C Minimal Impact – Minor service issues or performance degradation causing minimal or no significant impact to functionality of system 6 hours Next business day For all severity levels, the Customer must provide accurate contact information for the issue owner. The Xxxxxx-Xxxxxx may downgrade the severity level if the Customer is not able to provide adequate responses or recourses to enable further troubleshooting and issues.
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Related to Support Requests and Responses

  • Optional Xactimate Response Attachment (Part 2)

  • Responses Data Controller will be solely responsible for responding to any Data Subject Requests, provided that Data Processor shall reasonably cooperate with the Data Controller to respond to Data Subject Requests to the extent Data Controller is unable to fulfill such Data Subject Requests using the functionality in the Subscription Service. Data Processor will instruct the Data Subject to contact the Customer in the event Data Processor receives a Data Subject Request directly.

  • Form and substance of requests for assistance 1. Requests pursuant to this Protocol shall be made in writing. They shall be accompanied by the documents necessary to enable compliance with the request. When required because of the urgency of the situation, oral requests may be accepted, but must be confirmed in writing immediately.

  • Directing Requests Requests in writing for negotiation meetings from the Association will be made directly to the Superintendent or his designee. Requests from the Board will be made in writing to the President of the Association. Requests for negotiation meetings shall be submitted between sixty (60) and one hundred and twenty (120) days prior to the expiration of the contract term.

  • Notification of Legal Requests Contractor shall immediately notify City upon receipt of any subpoenas, service of process, litigation holds, discovery requests and other legal requests (“Legal Requests”) related to all data given to Contractor by City in the performance of this Agreement (“City Data” or “Data”), or which in any way might reasonably require access to City’s Data, and in no event later than 24 hours after it receives the request. Contractor shall not respond to Legal Requests related to City without first notifying City other than to notify the requestor that the information sought is potentially covered under a non-disclosure agreement. Contractor shall retain and preserve City Data in accordance with the City’s instruction and requests, including, without limitation, any retention schedules and/or litigation hold orders provided by the City to Contractor, independent of where the City Data is stored.

  • NOTICE AND COMMUNICATION Communications regarding this Agreement shall be directed to: Xxxxxx X’Xxxxxx Xxxxxxx RIDEM Office of Compliance and Inspection 000 Xxxxxxxxx Xxxxxx Providence, RI 02908-5767 (401) 222-1360 ext. 7407 Xxxxxxx Xxxxxxxxx, Esq. RIDEM Office of Legal Services 000 Xxxxxxxxx Xxxxxx Providence, RI 02908-5767 (000) 000-0000 Xxxxxx Xxxxxxxxx Xxxxxxxx, Esq. 00 Xxxxxx Xxxx Xxxx Xxxxxxx, Xxxxx Xxxxxx 00000

  • Telephone Requests You agree (for joint accounts, all joint owners agree jointly and severally) that funds in any of your accounts with us can be transferred upon the telephone request of any signer on the account. We may refuse to execute any telephone request or order. Telephone requests will not be accepted for Multiple Signatures Required Accounts. Information About Your Accounts and About You. Generally, we will not disclose information to third parties about your accounts or about you without your permission. However, we may disclose information: (1) when it is necessary to complete transfers or transactions, or to send notice of dishonor or nonpayment; (2) to our accountants, attorneys or other professional advisors; (3) to Credit Union or financial institution regulators; (4) to exchange, in the regular course of business, credit information with other financial institutions or commercial enterprises, directly or through credit reporting agencies; (5) to advise third parties of accounts closed for misuse; (6) to furnish information to the appropriate law enforcement authorities when we believe we have been a victim of a crime; (7) to comply with government agency or court orders, or to furnish any information required by statute; (8) to furnish information about the existence of an account to a judgment creditor of yours who has made a written request for such information if the court rendering the judgment has jurisdiction over the Credit Union and could issue a garnishment that would be binding on the Credit Union; (9) when we are attempting to collect an obligation owed to us; or (10) as required by law. In addition, you understand and agree that we may, from time to time, request and review credit reports and other information about you prepared by consumer reporting agencies or others.

  • Request for clarification of the report 1. Within 10 days of the release of the report, either of the disputing Parties may submit a written request to the Panel, a copy of which shall be sent to the other Party, for clarification of any items the Party considers requires further explanation or definition. 2. The Panel shall respond to the request within 10 days following the submission of such request. The clarification of the Panel shall only be a more precise explanation or definition of the original contents of the report, and not an amendment of such report. 3. The filing of this request for clarification will not postpone the effect of the Panel report nor the deadline for compliance of the adopted decision, unless the Panel decides otherwise.

  • Bona Fide Request/New Business Request Process for Further Unbundling 6.1 BellSouth shall, upon request of <<customer_name>>, provide to <<customer_name>> access to its network elements at any technically feasible point for the provision of <<customer_name>>'s telecommunications service where such access is necessary and failure to provide access would impair the ability of <<customer_name>> to provide services that it seeks to offer. Any request by <<customer_name>> for access to a network element, interconnection option, or for the provisioning of any service or product that is not already available shall be treated as a Bona Fide Request/New Business Request (BFR/NBR), and shall be submitted to BellSouth pursuant to the BFR/NBR process.

  • Notice and Communications Notices and communications between the parties to this Contract may be sent to the following addresses: District: Contractor: Name Name Portland Public Schools   X.X. Xxx 0000   Portland, Ore. 97208-3107   The party giving notice will provide notice in writing, dated and signed by the party giving notice or by a duly authorized representative of that party. Notice is not effective for any purpose whatsoever unless served in one of the following manners: If notice is given by personal delivery, it is deemed delivered on the day of delivery. If notice is given by overnight delivery service, it is deemed delivered one (1) day after date deposited, as indicated by the delivery service. If notice is given by depositing same in United States mail, enclosed in a sealed envelope, it is deemed delivered three days after date deposited, as indicated by the postmarked date. If notice is given by registered or certified mail with postage prepaid, return receipt requested, it is deemed delivered on the day the notice is signed for.

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