SOTI Standard Support Service Sample Clauses

SOTI Standard Support Service. SOTI will provide support to the Licensee’s region by telephone, email and via live remote sessions (“Support Services”) to Licensee between the hours of: • 9:00am – 5:30pm EST, Monday through Friday, except statutory holidays should Licensee’s Region include North America or South America. • 9:00am – 5:30pm PST, Monday through Friday, except local statutory holidays should Licensee’s Region include North America or South America. • 9:00am – 5:30pm GMT, Monday through Friday, except local statutory should Licensee’s Region include Europe.
Sample 1
AutoNDA by SimpleDocs
SOTI Standard Support Service. SOTI will provide support to the Licensee’s region by telephone, email and via live remote sessions (“Support Services”) to Licensee between the hours of:  9:00am – 5:30pm EST, Monday through Friday, except statutory holidays should Licensee’s Region include North America or South America.  9:00am – 5:30pm PST, Monday through Friday, except local statutory holidays should Licensee’s Region include North America or South America.  9:00am – 5:30pm GMT, Monday through Friday, except local statutory should Licensee’s Region include Europe.  9:00am – 5:30pm AEST, Monday through Friday, except local statutory holidays should Licensee’s Region include South-East Asia or Australasia.  9:00am – 5:30 pm IST, Monday through Friday, excluding local statutory holidays should Licensee’s Region include Middle East or South Asia.
Sample 1

Related to SOTI Standard Support Service

  • Standard Service Features Ethernet Access allows Customer to terminate single and/or multiple Ethernet Virtual Circuits (EVCs) from Customer equipment onto a single Ethernet Access UNI.

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • COMMERCIAL REUSE OF SERVICES The member or user herein agrees not to replicate, duplicate, copy, trade, sell, resell nor exploit for any commercial reason any part, use of, or access to 's sites.

  • Originating Switched Access Detail Usage Data A category 1101XX record as defined in the EMI Telcordia Practice BR-010-200- 010.

  • Terminating Switched Access Detail Usage Data A category 1101XX record as defined in the EMI Telcordia Practice BR-010-200- 010.

Time is Money Join Law Insider Premium to draft better contracts faster.