Service Level Priority Definitions Sample Clauses

Service Level Priority Definitions. ‌ Priority Code Scope Examples 1 Emergency: An entire critical sub-system is down or an entire parking structure is inoperable. *Critical sub-systems include application servers (SKIDATA, Parking Guidance, Anti-Virus, Domain), data servers (SKIDATA or PARCS), Credit Card System, LPI System, , Card Access System, Intercom System (entire system or two or more units down in the GTC  Any parking facility cannot exit any cars  The Credit Processing System is down  An entire entry or exit plaza within a structure is down 2 Urgent: An important sub-system is down or a major aspect of a parking structure is not functional. *Important sub-systems include PARCS Workstations, Entry Lanes (two or more in a single structure), Pay of Foot, Exit Lanes (two or more in a single structure), Parking Space Count System as requested by County  A manned cashier booth is down  Two or more express lanes are down simultaneously within a single parking structure Priority Code Scope Examples 3 Normal: Normal, daily break/fix activity.  LPI handhelds not working or not functional in one structure  Coder not functional  POF lock broken  One of the master handsets in the Command Center is not functional  An electronic sign at an entry or exit lane is not functional or parking spot counts are reporting incorrect as deemed by parking operator 4 Scheduled Maintenance or Priority 1 – 3 as requested by County.  Routine Scheduled Maintenance activity  If we have permission for delay on Priority 1–3, the authorized Customer contact name must be logged
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Service Level Priority Definitions. Priority
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Related to Service Level Priority Definitions

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