Request Fulfilment. The following sections show the KPI concerning the Request Fulfilments process for the specific services in fixed price mode.
Request Fulfilment. 20.1.3 This Master Service Description focuses on the above mentioned Service management processes with interface to FME and does not describe FDT’s internal processes implemented to ensure that the Service provision meets the agreed Service Levels.
Request Fulfilment. The Service Provider shall publish their service request catalogue comprising descriptions of those routines requests (standard changes) that may be instigated by the Authority or its end users. Any supplementary costs and fulfilment times shall be specified at minimum.
