Non-Critical Defect. A defect in the Software and Licensor Deliverables or documentation that materially impacts the operation of the Software and for which a workaround is not available.
Non-Critical Defect. Response: Licensor will provide a response by a qualified member of its staff to begin to diagnose and to correct a Non- Critical Defect problem as soon as reasonably possible, but in any event a response via telephone will be provided within four (4) business hours and an emergency software fix or an acceptable work-around will be provided within five (5) business days.
Non-Critical Defect. A defect in the Services that materially impacts the operation of the Services and for which a workaround is not available.
