How Account Management Hours are Eroded Sample Clauses

How Account Management Hours are Eroded. Ventiv enters all Customer Support Services and Account Management Services into an online CRM and those services are coded as billable or non-billable. Only billable time erodes Account Management Hours. Any Customer Support Services provided to Customers to resolve errors in the Software that are not Customer-Created Errors, will not result in depletion of any Account Management Hours purchased by Customer. Hours used for the purpose of gaining new business are considered non-billable (unless the Account Manager is providing consulting support to Customer for how their processes should work). During the implementation, the Account Manager is introduced to Customer and participates in project management calls to learn Customer’s business requirements. This time is considered billable. Once the implementation has been completed (and/or Customer requests changes to existing functionality that had previously been agreed), Account Management Hours are eroded for changes to the System, such as adding or removing fields, adding rules, adding validations, etc. When the requested changes are for the purpose of adding a new module or a full business process, Die Service-Gutschrift wird nach 2 aufeinander folgenden Monaten der Nichteinhaltung der Verfügbarkeit eingelöst. Wenn die Nichteinhaltung in der darauf folgenden Messperiode behoben wird und 3 Monate nacheinander nicht wieder auftritt, wird die Service- Gutschrift nicht eingelöst.
Sample 1
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