General Support Provisions and Exclusions. 7.1. Sensus provides online documentation for Sensus products, and all Sensus customers are provided access to this online database, which includes operation, configuration and technical manuals. The customer shall provide names and email accounts to Sensus so Sensus may provide access to the product documentation.
General Support Provisions and Exclusions. 7.1. Sensus provides online documentation for Sensus products through the Sensus User Forum (xxxx://xxxxxxxxxxxxxxx.xxx/Module/User/Login). All Sensus customers are provided access to this online database, which includes operation, configuration and technical manuals. Sensus also hosts periodic user group teleconferences to facilitate the interchange of product ideas, product enhancements, and overall customer experiences. The customer shall provide names and email accounts to Sensus so Sensus may provide access to the Portal.
General Support Provisions and Exclusions. Specialized support from Master Meter is available on a fee basis to address support issues outside the scope of this support plan or if not covered under another specific maintenance contract. For example, specialized systems integration services or out of warranty network equipment repair that is not covered under a separate maintenance contract.
General Support Provisions and Exclusions. 7.1. A Dell-provided three-year ProSupport hardware service plan plus a 4 hour “Mission Critical” upgrade accompanies the server/system hardware that Sensus procures on behalf of the customer. Sensus does not warrant third party server hardware. The customer may renew the ProSupport service plan directly with Dell. The “Dell Master Services Agreement” and “Pro Support for IT Services Description” documents may be found at xxx.xxxx.xxx/xxxxxxx contracts.
