Errors or Questions About Your Card Account Transactions Sample Clauses

Errors or Questions About Your Card Account Transactions. Contact Customer Service at the number or address provided below as soon as you can if you think an error has occurred involving your Card Account. We must hear from you no later than 60 days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic transaction history, or the date we sent the FIRST written transaction history on which the error appeared. When you notify us about an error involving your Card Account, you will need to tell us: (a) your name and Card number; (b) why you believe there is an error and the dollar amount involved; and (c) approximately when the error took place. If you tell us orally, we will mail you a form to complete and return. You must return the form or your own letter outlining the details of the error to Customer Service at the address provided below within ten (10) business days of your oral notification. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate the complaint or question. If we decide to do this, and your account is registered with us, we will credit your Card Account within ten (10) business days for the amount you think is in error, so that you will have the use of the funds credited to your Card Account during the time it takes us to complete our investigation. If we ask you to put your complaint in writing and we do not receive it within ten (10) business days, we may not credit your Card Account. Keep reading to learn more about how to register your Card. For errors involving new Card Accounts, foreign currency transactions, or debit point-of-sale transactions, we may take up to 90 days to investigate a complaint or question. For new Card Accounts, we may take up to 20 business days to credit your Card Account for the amount you think is an error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution process, contact Customer Service. We will ask you for identifying information about yourself (including your full name, address, date of birth, and Social Security Number or Government-issued identification number, so that we can verify your iden...
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Errors or Questions About Your Card Account Transactions. Contact Swipe Customer Service in writing at the address provided below as soon as you can if you think an error has occurred involving your Card Account. Xxxxxx must hear from you no later than 60 days after the date Xxxxxx sent the FIRST written transaction history on which the error appeared. When you notify Lender about an error involving your Card Account, you will need to tell Lender: (a) your name and Loan Account number; (b) why you believe there is an error and the dollar amount involved; and (c) approximately when the error took place. Lender will mail you a written acknowledgement of your notice within 30 days of receiving such written notice. Lender will determine whether an error occurred within 90 days after Lender hears from you and will correct any error promptly. During this time, Xxxxxx will not try to collect any disputed amounts or related charges. If Lender determines that an error has occurred, Lender shall correct the error, reverse or adjust the transaction and related charges, and mail a correction notice. If Lender determines that no error has occurred, Xxxxxx will mail an explanation that sets forth the reasons Xxxxxx believes the alleged error is incorrect in whole or in part. Upon request, Xxxxxx will furnish copies of the documentary evidence supporting Xxxxxx’s determination. If Lender determines that a different error has occurred, Lender will correct such error and reverse or adjust the transaction with any such disputed amount and related charges. If you need more information about the Lender’s error resolution process, contact Customer Service.
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Errors or Questions About Your Card Account Transactions. Call 0-000-000-0000, or email us at xxxxxxx@xxxxxxxxxxx.xxxx as soon as you can if you think an error has occurred involving your Card or Card Account. When you send notification of an error involving your Card or Card Account, you will need to tell us: (a) Account Owner’s name, your name, and Card number; (b) why you believe there is an error; (c) the dollar amount involved; and (d) approximately when the error took place. We will review the information submitted in a commercially reasonable manner. The Card is a commercial-purpose card and we are not obligated to follow the requirements or obligations of, the Electronic Funds Transfer Act or Regulation E.
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Related to Errors or Questions About Your Card Account Transactions

  • IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS In the event that you believe there has been an error with respect to any original check or image thereof transmitted to the Credit Union for deposit or a breach of this Agreement and Disclosure, you will immediately contact the Credit Union regarding such error or breach as set forth below. • By calling the Credit Union at: 000-000-0000; • By emailing the Credit Union at: xxxxxxxxxx@xxxxxxxxxxx.xxx; or • By writing a letter and sending it to P.O. Box 60890, Los Angeles, CA 00000-0000. Contact us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and Account number. • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your Account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. * If you assert an error within 30 days after you make the first deposit to your Account, we will have 20 business days instead of ten (10) business days. ** If you give notice of an error within 30 days after you make the first deposit to your Account, or notice of an error involving a transaction initiated outside the United States, its possessions and territories, we will have 90 days instead of 45 days to investigate. In accordance with Visa Operating Rules and Regulations, you will receive a provisional credit for Visa Check Card losses for unauthorized use within five (5) business days after you have notified us of the loss. This does not apply to ATM transactions using a PIN(s).

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