Determining Severity Levels Sample Clauses

Determining Severity Levels. After acknowledgement is issued, ChemAxon will prioritize such request according to the Severity Levels identified in the table below and defines support case priorities: Severity Levels Description and impact of the Problem Critical Impact (Severity 1) A Problem that causes ChemAxon SaaS to crash or critical functions thereof be unavailable for use and which has no acceptable work-around available that is easy to implement (< 4 hours). Subscriber’s business is at risk (significant FTE cost, potential data integrity issue, etc.). High Impact (Severity 2) A Problem that affects multiple users of ChemAxon SaaS and prevents effective use of a feature or features of ChemAxon SaaS, but which does not cause ChemAxon SaaS to be unavailable for use in whole. Important functions of ChemAxon SaaS are unavailable, impaired or degraded. Subscriber’s business is significantly impacted (danger of significant FTE cost, productivity decrease, etc.). A work-around to mitigate critical business impact is available and easy to implement. Low Impact (Severity 3) All other Problems that (i) affects productivity or the use and leads erroneous behaviour of ChemAxon SaaS and (ii) does not materially affect Subscriber’s ability to use ChemAxon SaaS (e.g. user inconveniences). Non-critical functions of ChemAxon SaaS are behaving abnormally, or Subscriber has a time-sensitive development question (this may be included in Additional support services).
Sample 1
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Related to Determining Severity Levels

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  • Formal Levels 14.3.1 Step 1.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

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  • Formal Level A. Level I:

  • Thresholds The threshold of a sample to constitute a positive result alcohol, drugs, or their metabolites is contained in the standards of one of the programs listed in MN Statute §181.953, subd 1. The employer shall, not less than annually, provide the unions with a list or access to a list of substances tested for under this LOA and the threshold limits for each substance. In addition, the employer shall notify the unions of any changes to the substances being tested for and of any changes to the thresholds at least thirty (30) days prior to implementation.

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