Description of Gold Level Sample Clauses

Description of Gold Level. This service level provides for a 2 (two) hour response on site during Normal Business Hours or a 4 (four) hour response outside of Normal Business Hours, subject to the distance between Customer’s site and the nearest Mezobyte Service Centre. A service ticket for assistance will be qualified within 1 (one) hour of receipt thereof by the Service Centre. Remote support will be provided, where available, within a 1 (one) hour response time after the service ticket has been qualified. No after-hours periods applies to this service level. Mezobyte will provide the labour, parts and equipment required and travel to the Customer’s site to undertake the necessary maintenance of equipment covered under this Schedule. Replaced equipment that is owned by Customer and does not fall within warranty will be invoiced out to the customer at a nominal rate. Mezobyte reserves the right to invoice the Customer at market related pricing for any consumables required and used out of necessity.
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Related to Description of Gold Level

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