Cultural accessibility. (a) You must ensure that the Services are culturally accessible to Aboriginal and Xxxxxx Xxxxxx Islander peoples and to people from culturally and linguistically diverse backgrounds, recognising the diversity of needs of people, including specific needs, from urban, regional and remote areas.
Cultural accessibility. The majority of the participants were comfortable with the idea that an application–which needs to be accessed with a smartphone–would be introduced into largely resource-constrained areas in Guatemala. “We have handled other talks with another application,” one explained, “and people in rural areas will rapidly download the app. I think the majority now have modern phones” (A6). This exact sentiment was echoed by another, saying that they “see a lot of potential [in the application] because it’s what is in style and popular, it is what people have right now - phones with applications” (A2). However, it was contested by one interviewee, referring to how “in the rural areas, the principal problem is that not everyone has a smartphone, or in some where the majority do, the signal is a bit weak” (A4). The interviewee who recommended that a growth monitoring calculator and statistics on the cost of illness in Guatemala be added to the app justified their reasoning in the following way: “Note that statistics work a lot. They really do… People who have children right now are people who already know how to read and write. Maybe it is not that they all like received higher education, but at least it is not as totally strange, right, the subject of reading” (A2). Another expressed considerable support for the approach taken with the “Bacteria in the water” infographic: “Yes, in the rural areas, as I was saying, where there are more stereotypes, right, and they are a bit more closed-off, the trainings and talks that are given are similar [to that infographic’s content] so that families can understand better. So it does look very practical to me. The families no longer become alarmed when… one says ‘poop.’ It’s not alarming but instead they are conscious that it produces contamination… It is not a text that is foreign to the culture… Culturally, it is acceptable” (A5). Overall, the infographics on water contamination were found to be culturally sensitive, as explained here: “So it is very clear, it is very specific. I love the graphic design because this is very understandable, not only for a child, but for people that do not know how to read or write, and that is very important, right? … I think that you did not make the application just for the sake of making it, but based yourselves in the cultural contexts, in the textual contexts, in the different ethnicities or the different geographies that exist in the country” (A3).
