Commitment to Client Satisfaction Clause Samples

Commitment to Client Satisfaction. We take the quality of our work seriously, and we aim to exceed our clients’ expectations of the value and timeliness of our communications, service delivery, and final work products. We strive to assure quality by understanding your expectations, developing a reasonable and achievable project approach, gaining your concurrence on project tasks and timing, and using appropriate staff for each engagement. We also measure success by our ability to consistently meet or exceed clients’ expectations. Repeat business with clients makes up 70% of our consulting work, which is a testament to our clients’ satisfaction with our services and work products. To help measure client satisfaction, BerryDunn hires an independent firm to conduct an annual client satisfaction survey. The results of our 2019 survey show a high level of client satisfaction, with the following key metrics from the survey: