Backup monitoring and checks Sample Clauses

Backup monitoring and checks. If required and subject to our backup check fee, we will also monitor your backup and/or replication jobs during business working hours of Monday to Friday 9am to 5.30pm GMT. If the backup was installed and configured by Amazing Support and is monitored by us, we will take action to resolve on a best endeavour basis if there is a problem during business working hours, in accordance with our SLA and in accordance with any third party vendor SLAs who we will escalate to when required. We will also check the backup status on the day of a scheduled regular backup. Our backup monitoring is provided to contract clients only and only on agreement by Amazing Support to do so. Clients who choose to monitor, manage or receive alerts directly are responsible for their backup and for notifying Amazing Support of any problems. If we do not monitor your backup or perform backup checks as part of a paid service within your monthly contract, we do not offer any guaranteed time, date or SLA in relation to restoring, disaster recovery or contingency planning in relation to the backup. We only offer advice on how often you rotate your backup devices and that you should take them off-site. Ultimately the backup is your responsibility. We do not offer, by default, backup monitoring or backup checks for clients that have used our services for other installations or for a reconfiguration of a backup service. We do not perform test restorations of the data or disaster recovery testing as part of the agreement. We do not offer any guarantee over the validity of the backup or restoration within our daily check, just that the backup has completed successfully or not completed successfully as validated by the third party vendor software.
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Related to Backup monitoring and checks

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