Guaranteed Time definition
Examples of Guaranteed Time in a sentence
Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select - Extended Service Delivery or (ii) Service Optimize with the Availability SLA option, Capacity Review option, and Guaranteed Time To Repair SLA option (as mentioned in Clause 1.3.1 (Site Availability), Clause 1.3.2 (Path Availability) and Clause 1.7.2 (5-Hour GTTR Conditions), respectively).
For the avoidance of any doubt, the Customer shall not be entitled to claim Service Credits in respect of both a failure to comply with a Service Availability Guarantee metric and Guaranteed Time To Restore metric in respect of the same incident.
All Guaranteed Time may consist of drive time, wash time or a combination of drive and wash time.
Any credit to be provided pursuant to this paragraph shall be determined by calculating the amount of Guaranteed Time not received for a given annual period and providing an annual proportional credit for the same.
In the event of a delay beyond thirty (30) days from the anticipated effective date or permanent loss of the Display, for whatever cause, the Agreement shall terminate and Customer’s sole remedy shall be a credit for Guaranteed Time paid for, but not received on a pro-rata, monthly basis.
All Guaranteed Time may 6 consist of drive time, wash time or a combination of drive and wash time.
On-call supervisors who are assigned to IBU work will receive Guaranteed Time (GT) at the IBU pay rate for IBU work.
An employee working in a month in which he is eligible for Guaranteed Time may be allowed to complete the full week at the end of the month, although the last day of the month may occur before the end of that week without renewing his claim for Guaranteed Time.
Guaranteed Time To Repair (TTR) applies when a service suffers a complete outage and is completely unavailable as described in section 2.
An employee working in a month in which he is eligible for Guaranteed Time may be allowed to complete the full week at the end of the month, although the last day of the month may occur before the end of that without renewing his claim for Guaranteed Time.