Administrative Departments Sample Clauses

Administrative Departments. Administrative Departments will receive the first notice about computer replacement about two months prior to the delivery. You will receive a series of reminders. Members of administrative department are kept on the same four year replacement cycle so that the department as a whole has access to a uniformed set of hardware and software. Department members will all have computer replacements in the same time frame. Faculty: You will receive your first notice about computer replacement about two months prior to the delivery. You will receive a series of reminders. You will then be asked to set up a time with our Support Specialist staff for replacements. Please know that computer replacements usually take up to two hours to complete. This is to ensure that all files are transferred and hardware and software are functioning correctly. Some training may also be needed with the new machine or software. If this process takes longer than two hours, the Solution Specialist from IT Services will schedule a follow-up time with you. Due to the volume of computers that are replaced annually (approximately 300+), the scheduling of an appointment may sometimes be delayed because of the number of requests received. No computer replacements will be scheduled for the week prior or during the first week of a semester unless there are extenuating circumstances (new staff, replacing broken equipment, etc…). All considerations will be made to assist the faculty/staff even during peak times. If accommodations cannot be made in a timely manner, loaner equipment may be provided as an alternative solution. Escalation Procedures The Helpdesk is the initial contact for all service related requests. (000) 000-0000 xxxxxxxx@xxxxxxxx.xxx