Support Request Classification definition

Support Request Classification means the level of a Support Request based on the severity or seriousness of the Error, Deficiency, or issue leading to the Support Request. Support Requests shall be classified as follows:
Support Request Classification means level of a Support Request based on the severity or seriousness of the Error or issue leading to the Support Request. Support Requests shall be classified as follows:Level 1 Critical: Any Error or problem causing the System to be un-Available in a manner that affects a majority of end users.Level 2 Major: Any Error or problem causing the System to be un-Available or any part of the system largely not functional in a manner that affects a substantial number of end users.Level 3 Minor: Any Error or problem related to the functionality of the Application Services which does not cause the System to become materially un-Available to end users. For example, when a minor defect is reported.Level 4 Informational: Any Error or problem not covered in levels 1–3, above. For example, a question about how to use a certain function related to the System.

Examples of Support Request Classification in a sentence

  • Support Request Classification (b) Response and Resolution Time Service Levels.

  • Support Request Classification Service Level Metric (Resolution Time) Service Level Credits Critical 100% (4) hours 5% of monthly fees for the initial service level failure and 0.5% of monthly fees for first additional one (1) hour increment that begins after the initial service level failure and doubling for each additional (1) hour [**Provide example using specific dollar amounts applicable to the contemplated transaction.

  • Additionally, a technology forecasting study can also be conducted by using the indicators of the method proposed.

  • Support Request Classification Low Service Error• Request for assistance, information, or services that are routine in nature.

  • Support Request Classification determined by the State) temporary workaround.Low Service Error• Request for assistance, information, orservices that are routine in nature.

  • Support Request Classification High Service Error• Primary component failure that materially impairs its performance; or• Data entry or access is materially impaired on a limited basis.Medium Service Error• Hosted Service is operating with minor issues that can be addressed with an acceptable (as determined by the State) temporary work around.Low Service Error• Request for assistance, information, or services that are routine in nature.

  • Support Request Classification with an acceptable (as determined by the State) temporary work around.Low Service Error • Request for assistance, information, or services that are routine in nature.3.6 Response and Resolution Time Service Levels.

  • Support Request Classification Description: Any Service Error Comprising or Causing any of the Following Events or Effects Critical Service Error • Issue affecting entire system or single critical production function; • System down or operating in materially degraded state; • Data integrity at risk; • Material financial impact; • Declared a Critical Support Request by the Customer; or • Widespread access interruptions.

  • Contractor will respond to and Resolve all Service Errors within the following times based on the severity of the Service Error: Support Request Classification one-hour increment.3.7 Escalation.

  • Support Request Classification Medium Service Error • IT Environment Services and Software is operating with minor issues that can be addressed with an acceptable (as determined by the State) temporary work around.Low Service Error • Request for assistance, information, or services that are routine in nature.3.6 Response and Resolution Time Service Levels.

Related to Support Request Classification

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

  • Support Classes As specified in the Preliminary Statement.

  • Job Classification means an arrangement of tasks in an establishment or industry into a limited series of jobs or occupations, rated in terms of skill, responsibility, experience, training, and similar considerations, usually for wage setting purposes. This term, or job class, refers to a single cluster of jobs of approximately equal “worth.”

  • International Classification means the Classification established under the Locarno Agreement Establishing an International Classification for Industrial Designs;

  • film classification body means the person or persons designated as the authority under section 4 of the Video Recordings Act 1984 (c.39) (authority to determine suitability of video works for classification).

  • Commercial use request means a re- quest from or on behalf of one who seeks information for a use or purpose that furthers the commercial, trade, or profit interests of the requester or the person on whose behalf the request is made.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Appraised-Out Class As defined in Section 3.10(a) of this Agreement.

  • Provider Platform Application means an application or a set of related functionality deployed on a Platform Cloud Service, created by Provider using the Tools to run on or with the Platform Cloud Service for access by End Users.

  • PTCE 95-60 As defined in Section 5.02(b). PUD: A planned unit development.

  • Tier 1 Help Desk means Customer's point of contact(s) to provide all Tier 1 Support within Customer's organization(s).

  • asset class means the category of the underlying interest of a derivative and includes, for greater certainty, interest rate, foreign exchange, credit, equity and commodity;

  • Design Criteria Package means concise, performance-oriented drawings or specifications for a public construction project. The purpose of the Design Criteria Package is to furnish sufficient information to permit Design-Build Firms to prepare a bid or a response to the District’s Request for Proposals, or to permit the District to enter into a negotiated Design- Build Contract. The Design Criteria Package must specify performance- based criteria for the public construction project, including the legal description of the site, survey information concerning the site, interior space requirements, material quality standards, schematic layouts and conceptual design criteria of the project, cost or budget estimates, design and construction schedules, site development requirements, provisions for utilities, stormwater retention and disposal, and parking requirements applicable to the project. Design Criteria Packages shall require firms to submit information regarding the qualifications, availability, and past work of the firms, including the partners and members thereof.

  • Help Desk means the contact point established by Project Co in respect of the Help Desk Services for the notification of Demand Requisitions, the occurrence of Events and other matters arising in relation to the provision of Services;

  • Participating Certified Clinical Nurse Specialist means a Certified Clinical Nurse Specialist who has a written agreement with the Claim Administrator or another Blue Cross and/or Blue Shield Plan to provide services to you at the time services are rendered.

  • Local Upgrades means modifications or additions of facilities to xxxxx any local thermal loading, voltage, short circuit, stability or similar engineering problem caused by the interconnection and delivery of generation to the Transmission System. Local Upgrades shall include:

  • M/WBE means a business certified with Empire State Development (ESD) as a Minority and/or Woman-Owned Business (M/WBE).

  • Support Hours means 24 hours per day with the exception of Christmas Day, Boxing Day and New Year’s Day;

  • Design flow means the average annual flow or average daily flow specified in an approved facilities plan or approved plans and specifications, the flow specified in a WPDES permit, or the flow required to meet performance standards.

  • Independent educational evaluation means an evaluation conducted by a qualified examiner who is not employed by the public agency responsible for the education of the child in question.

  • Direction-indicator lamp means the lamp used to indicate to other road-users that the driver intends to change direction to the right or to the left;

  • Unmanned aircraft system means an unmanned aircraft and associated elements (including communication links and the components that control the unmanned air- craft) that are required for the operator to operate safely and efficiently in the national airspace system.’’.

  • Non-Participating Certified Clinical Nurse Specialist means a Certified Clinical Nurse Specialist who does not have a written agreement with the Claim Administrator or another Blue Cross and/or Blue Shield Plan to provide services to you at the time services are rendered.

  • Disinfection profile means a summary of Giardia lamblia inactivation through the treatment plant.

  • Mobile Application means a specialized software program downloaded onto a wireless communication device.

  • Ticket means a list of: