Telephone Support Support Portal Sample Clauses

Telephone Support Support Portal. 14.1.Hours. Lucity shall provide to Customer, Monday through Friday, 8:00 A.M. to 5:00 P.M. toll-free phone number (000-000-0000) email (xxxxxxx@xxxxxx.xxx), Customer’s Local Time within the continental United States, excluding holidays (“5x9”). Lucity shall provide to Customer, during the Support Hours, commercially reasonable efforts in solving errors reported by the Customer as well as making available an online support portal. Customer shall provide to Lucity reasonably detailed documentation and explanation, together with underlying data, to substantiate errors and to assist Lucity in its efforts to diagnose, reproduce and correct the error. If a reported error did not, in fact, exist or was not attributable to a defect in the Solutions or an act or omission of Lucity, then Customer shall pay for Lucity's investigation and related services at Lucity’s standard professional services rates. Customer must provide Lucity with such facilities, equipment and support as are reasonably necessary for Lucity to perform its obligations under this Agreement, including remote access to the Specified Configuration
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Telephone Support Support Portal. 2.1. Hours. CentralSquare shall provide to Customer, Monday through Friday, 7:30 A.M. to 8:30 P.M. (Eastern Time) toll-free phone number (000-000-0000), excluding holidays. CentralSquare shall provide to Customer, during the Support Hours, commercially reasonable efforts in solving errors reported by the Customer as well as making available an online support portal. Customer shall provide to CentralSquare reasonably detailed documentation and explanation, together with underlying data, to substantiate errors and to assist CentralSquare in its efforts to diagnose, reproduce and correct the error. This support shall be provided by CentralSquare at Customer location(s) if and when CentralSquare and Customer agree that on-site services are necessary to diagnose or resolve the problem. Customer must provide CentralSquare with such facilities, equipment and support as are reasonably necessary for CentralSquare to perform its obligations under this Amendment, including remote access to the Specified Configuration.
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Telephone Support Support Portal 
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Related to Telephone Support Support Portal

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • PRODUCT SUPPORT Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Hardware Support During the Term, Seller shall use commercially reasonable efforts to install mandatory Hardware updates in accordance with the terms of the Service Contract as such materials become available for distribution. Whether a Hardware update is mandatory shall be determined by Seller in its sole discretion. Seller shall reschedule Hardware updates to coincide with preventive maintenance visits. If Purchaser requests that such Hardware updates occur at a time or date other than during preventive maintenance visits, Seller may, at its sole discretion, charge Purchaser for any costs and expenses incurred in connection with such Hardware update visit. All updated Hardware and components thereof and Purchaser’s use of the same shall be subject to this Agreement and the Original Terms.

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