Software Maintenance Support Services Clause Samples

The Software Maintenance Support Services clause defines the obligations and scope of support that a provider must deliver for software after its initial deployment. Typically, this clause outlines the types of maintenance covered, such as bug fixes, updates, and technical assistance, and may specify response times or service levels. Its core function is to ensure that the software remains functional and up-to-date, providing the customer with ongoing support and addressing issues that may arise during the software's operational life.
Software Maintenance Support Services. If ordered by Customer on the Order Form, MarketFirst will provide Support Services for the Programs under the terms and conditions attached hereto as Exhibit B ("Support --------- Services"), subject to the payment by Customer of the applicable fees. MarketFirst reserves the right to modify its Support Services Policies in its reasonable discretion upon notice to Customer.
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Software Maintenance Support Services. The maintenance and support services for the Licensed Software to be provided after Go Live.
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Software Maintenance Support Services. If ordered by Licensee on the accepted Order, Licensor will provide Support Services for the Programs, subject to the payment by Licensee of the applicable fees.
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Software Maintenance Support Services. (a) Generally. Subject to the terms and conditions of the SOW, Xerox shall: (1) use its commercially reasonable efforts to correct any properly reported Error(s) in the Software reported in accordance with Xerox’s current policies for the reporting of Errors, and which are confirmed by ▇▇▇▇▇▇ Software, Inc., in the exercise of its commercially reasonable judgment; (2) use its commercially reasonable efforts to correct any properly reported defect(s) (non-conformity to Functional Specifications mutually agreed upon by Xerox and Licensee) in any configurations of the Workflow or WorkView modules of the Software that are created by Xerox or any integrations of the Software with other applications, software or hardware that are configured or created by Xerox, which are confirmed by Xerox, in the exercise of its commercially reasonable judgment; and (3) upon the request of Licensee, provide technical support and assistance and advice related to the operation and use of the Software by Licensee, or any problems with any of the foregoing. Licensee’s report must include updated information on its installed version of the Software and information reasonably necessary to describe the circumstances under which the reported Error is manifest. Xerox shall undertake to report to ▇▇▇▇▇▇ Software, Inc. for confirmation any reported Errors promptly after receipt of proper notice from Licensee. Xerox shall undertake to confirm any reported defect(s) described in clause (2) above promptly after receipt of proper notice from Licensee in accordance with Xerox’s current defect reporting procedures. Xerox shall perform services in an effort to correct confirmed Errors in the Software or defects in configurations or integrations created by Xerox promptly after making such confirmation. Software Maintenance Support Services generally will be available during Normal Business Hours, Monday through Friday, excluding holidays, or as otherwise provided by Xerox to its end users purchasing continuing Software Maintenance Support Services in the normal course of its business, by on-line connectivity, telephonically or both. Licensee acknowledges and agrees that Xerox and ▇▇▇▇▇▇ Software, Inc. require on-line access to the Software installed on Licensee’s systems in order for Xerox to provide Software Maintenance Support Services hereunder. Accordingly, Licensee shall install and maintain, at Licensee’s sole cost and expense, appropriate communications software as specified by Xerox; and ...
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Software Maintenance Support Services 
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Related to Software Maintenance Support Services

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.