Software Maintenance Sample Clauses

Software Maintenance. Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.
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Software Maintenance. The Contractor, and its Subcontractors/Vendors, shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.
Software Maintenance. The correction of any residual errors in any software products which may be discovered by Contractor or by County shall be considered maintenance. Such maintenance shall be performed by Contractor without additional charge for the duration of this Contract. Suspected errors discovered by County in the software products shall be handled by the following procedure:
Software Maintenance via Red Hat Portal via Red Hat Portal via Red Hat Portal Response Guidelines N/A Initial and Ongoing Response Initial Response Ongoing Response Severity 1 (Urgent): A problem that severely impacts your use of the Software in a production environment (such as the loss of production data or production systems not functioning). The situation halts your business operations and no procedural work around exists. N/A 1 Business Hour 1 hour 1 hour Severity 2 (High): A problem where the Software is functioning but your use in a production environment is severely reduced. For Production Purposes where the situation is causing a high impact to portions of your business operations and no procedural work around exists. N/A 4 Business Hours 2 hours 4 hours Severity 3 (Medium): A problem that involves partial, non-critical loss of use of the Software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural work around. For Development Purposes, where development environments, the situation is causing your project to no longer continue or migrate into production. N/A 1 Business Day 4 Business Hours 8 Business Hours Severity 4 (Low): A general usage question, reporting of a documentation error or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to- low impact on your business, but your business continues to function, including by using a procedural work around. N/A 2 Business Days 8 Business Hours 2 Business Days Note: The guidelines set forth in Table 2.7 do not apply to the Developer Subscriptions described in Exhibit 1.C Tabla 2.7 Autoasistencia Estándar Premium Horarios de cobertura ninguna Horario laboral estándar Horarios Laborales Estándar y las 24 horas del día, los 7 xxxx de la semana para Xxxxxxxx 0 x 0 Xxxxx xx Xxxxxxxxxx Xxxxxxx ninguna Web y teléfono Web y teléfono Cantidad de Casos ninguna Ilimitado Ilimitado Mantenimiento del Software a través del Portal de Red Hat a través del Portal de Red Hat a través del Portal de Red Hat Autoasistencia Estándar Premium Pautas de respuesta N/A Respuesta Inicial y en curso Respuesta Inicial Respuesta en curso Gravedad 1 (Urgente): Un problema que afecta severamente su uso del Software en u...
Software Maintenance. Rights that form an inseparable part of the right to use the Software and which are listed in Clause 3.10.1 of this Licence Agreement.
Software Maintenance. See Xxxxxxxx X, §00x, Product Technical Support & Maintenance, for details regarding the minimum required scope of such offering.
Software Maintenance. 3.10.1 Software Maintenance gives to the Licensee the following rights:
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Software Maintenance. If this Contract involves any custom software as a Deliverable, then, during the warranty period, the Contractor will correct any material programming errors that are attributable to the Contractor, within a reasonable time, provided that the State notifies the Contractors, either orally or in writing, of a problem with the software and provides sufficient information to identify the problem. Contractor's response to a programming error will depend upon the severity of the problem. In the case of programming errors that slow the processing of data by a small degree, render minor and non-critical functions of the System inoperable or unstable, or require users or administrations to employ work-arounds to fully use the software, Contractor will respond will respond to requests for resolution within four (4) business hours and begin working on a proper solution within one (1) business day, dedicating the resources of one (1) qualified programmer full-time to fixing the problem. In the case of any defects with more significant consequences, including those that render key functions of the software inoperable or significantly slow data processing, the Contractor will respond within two (2) business hours of notification and, if requested, provide on-site assistance and dedicate all available resources to resolving the problem. For Commercial Software other than PC or PC-based server software costing less than $5,000.00 per copy or license, the Contractor will provide maintenance during the warranty period at no cost to the State. That maintenance will be the standard maintenance program that the licensor, whether the Contractor or a third party, normally provides to its client base. But, at a minimum, that maintenance program must include all new releases, updates, patches, and fixes to the commercial Software. It will also include a commitment to keep the software current with the operating environment in which it is designed to function and to correct material defects that the State finds in the software in a timely fashion. Additionally, the Contractor will make (or obtain a commitment from the third-party licensor to make) maintenance available for the product for at least five (5) years after the warranty period. The Contractor will limit or obtain a commitment from the third-party licensor, if applicable, to limit increases in the annual fee for maintenance to no more than five percent (5%) annually. If the licensor, whether it is the Contractor or a thir...
Software Maintenance. 4.1. Nexus will from time to time make Upgrades available for the Customer in a manner determined by Nexus. Such Upgrades will be made available for the Customer’s own implementation and are licensed on the terms set out in the Software License Agreement and General Terms.
Software Maintenance. All My Papers shall provide you with periodic Software Updates including fixes for reported errors as well as modifications, refinements, updates and enhancements which All My Papers elects to incorporate into and make a part of the Software (and does not separately price or market), and includes changes necessary for the Software to comply with applicable laws, rules and regulations. All My Papers shall provide Licensee with New Releases of the Software, which All My Papers elects to make generally available to its client base, at no additional charge other than for Additional Services (not included in standard support and maintenance) requested by Licensee. Software Upgrades are not included in this Agreement. Software Upgrades are major programming development of the Software to add significant revisions of features and capabilities. All My Papers shall offer to you, Software Upgrades which are not made part of the Software Updates and which are marketed separately, at a price no greater than it offers to its other preferred customers.
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