Standard Support Program Clause Samples
Standard Support Program. As part of its Software Support Program, --------------------------- Annuncio will provide Licensee with the following services in consideration for payment of the applicable Annual Maintenance Fee:
Standard Support Program. During the term of this support program, Zyrion will provide email and/or telephone technical support for the Licensed Software. Zyrion shall make available technical staff to assist with questions about the Licensed Software and to assist Customer in solving problems with the Licensed Software during its “Business Hours” (defined as 8:00 AM to 6:00 PM, Pacific Standard Time, Monday through Friday, excluding public US holidays). Under this Standard Support Program Zyrion agrees to provide a response, but not necessarily a solution, to Customer within six (6) business hours upon notification via e-mail to ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ by Customer to Zyrion of problems or defects with the Licensed Software.