Placing 9-1-1 Calls Sample Clauses

Placing 9-1-1 Calls. If your user dials 9-1-1 from a traditional wireless Device, the call will attempt to route over the mobile network, to the proper Public Safety Answering Point (“PSAP”) based on the location the call is placed from. If your user dials 9-1-1 while using Wi-Fi Calling, the call will try to route over the cellular network if such network is available to complete the call as a Wireless E9-1-1 call, providing a more enhanced 9-1-1 service. When the cellular network is unavailable, the call routes to a specialized emergency call centre that will transfer the call to the correct PSAP by using the 9-1-1 Emergency Address specified by your user or based on the location your user has provided to the 9-1-1 operator. Your user must immediately inform the 9-1-1 operator of their location (or the location of the emergency, if different) if they are able to do so. It is important that your user does not hang up unless directly told to do so, and if disconnected, immediately dials 9-1-1 again. Your user should also be prepared to provide their call-back number to the 9-1-1 operator. If your user dials 9-1-1 and the connection is lost, the call to 9-1-1 will drop and the specialized emergency call centre and/or PSAP may not have any method of re-connecting with the caller. If this occurs, your user must dial 9-1-1 again. If your user disables the cellular radio on their mobile device, they may be prompted to enable the cellular signal to complete the 9-1-1 call. The option to enable the cellular radio to complete a 9-1-1 call as a wireless E9-1-1 call should always be selected.
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Related to Placing 9-1-1 Calls

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