Patient Safety and Satisfaction Sample Clauses

Patient Safety and Satisfaction. Patient safety and satisfaction are recognized goals of both the Hospital and HPAE. It is acknowledged that patient safety and satisfaction are both negatively impacted as the nurse to patient ratio increases. Therefore, when the nurse to patient assignment is known to reach or exceed safe RN workload, upon notification, the employer, will consider steps such as the following to reduce the work load on the nurse. These measures shall include, but are not limited to: • Critical shift bonus for employees who come in to work • Voluntary on call (calling in individuals who have made themselves available to work) • Use of per diem nurses • Calling in/obtaining extra PCTs to assist with patient care • Utilize the float districts and adjust staff accordingly (see 6.06).